Service Desk Team Lead
Arlington, VA

Job Description

Req ID: 41350

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Service Desk Team Lead to join our team in Arlington, Virginia (US-VA), United States (US).

Roles and Responsibilities:

* Ensure efficient, timely, and accurately documented and completed first and second tier level technical support to the client for all Service Desk Analyst support tickets
* Customer service, building relationships with various stakeholders, and working collaboratively with both internal and external vendors and support staff
* Mentor, train, and provide escalated support and troubleshooting for Service Desk team members and all Service Desk Analyst responsibilities
* PC planning and administration
* Responsible to fully document assigned tickets to show all work performed in order to pass SLRs
* Responsible to verify/update accurate CMDB entry for created and/or assigned tickets or tasks, personally and for team members

Qualifications:

* US citizenship is required
* Associate's degree plus 3+ year experience in IT support with preference on Team Lead or leadership experience. Education Substitution: For each year of degree required, 2 years of experience may be substituted
* Excellent knowledge of overall personal computing hardware and software
* Experience installing and configuring new computers
* Commitment to provide world-class support to end users and the ability to interface effectively with non-technical vendors and users
* Excellent understanding of IT support technologies including a broad knowledge of IT Technology and infrastructure
* Excellent time management skills and ability to multi-task, prioritize and pay close attention to details
* Excellent interpersonal and communication skills with the ability to interact effectively with others

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.