Job Directory Service Desk Analyst

Service Desk Analyst
Austin, TX

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Job Description

Job Summary

Service Desk Analyst will be responsible for supporting, troubleshooting, and maintaining the National Western Life hardware and software.

Essential Functions

Organizing, prioritizing, and documenting daily workload in the IT ticketing request system

Orienting new end users in hardware, software, and network systems/services available

Troubleshooting, determining root cause, and repairing hardware and software problems

Installing new computers, peripheral devices, software, and work areas. This may include lifting heavy equipment, such as printers, furniture, servers, etc.

Assisting in tracking hardware inventories, as well as equipment locations

Managing equipment maintenance, such as routine cleaning, service checks, software updates, etc.

Identifying, tracking, and decommissioning obsolete hardware and problem equipment

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