Job Directory Information Tech Beyond Service Designer/Design Researcher (Contract)
Beyond

Service Designer/Design Researcher (Contract) Beyond
London, England

We help companies create new value with design and technology. We power their momentum by transforming the way they think and work.

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Tech Stack

  • Route 53
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About Beyond

Job Description

Overview

Beyond is looking to hire a Qualitative Design Researcher for our client’s research and product discovery teams, to help drive the evolution of their products. This a contract/freelance role that will be embedded at the client site.


The ideal candidate will have ample experience with design thinking, and will have conducted design research in a fast-paced setting with a highly collaborative, multidisciplinary team. Due to the exploratory nature of the work, the candidate should be comfortable working with high levels of ambiguity and loosely defined problems.

 

Nb. This is not a usability researcher role: traditional usability tests will be utilized minimally, if at all. This role is about developing a deep understanding of consumer motivations, needs, and behaviors upon which product features and extensions can built.

Responsibilities

The Qualitative Design Researcher will be responsible for the end-to-end research process. They will:

  • Design and conduct qualitative studies, identifying the appropriate method or a mix of methods based on research questions, timeline, and resources
  • Leverage a wide variety qualitative research methods--such as in-depth interviews, contextual inquiry, observational studies, workshops, and more--to deeply understand consumer motivations, needs, and behaviors
  • Write discussion guides and collaborate with team to develop test materials
  • Identify appropriate research participants and manage the recruiting process
  • Moderate interviews, contextual inquiries, focus groups, etc
  • Analyze and synthesize study findings
  • Develop product recommendations based on well-established user needs and motivations, with a view to establishing actionable objectives for future product research and development
  • Present findings and recommendations to client stakeholders

Essential Experience

  • Worked on a team that has utilized design thinking
  • Comfortable working with loosely-defined problems and high levels of ambiguity
  • End-to-end experience with all aspects of research (scoping, study design, recruiting, moderation, analysis, reporting) for both generative (participatory design) and evaluative (user testing) research
  • Broad understanding of user-centred design principles
  • Bachelor’s degree in a relevant subject (HCI, Design, Psychology, Social Science or a related field) or equivalent practical experience

 

Why work with us?

Beyond is at the forefront of its industry, we are in a period of growth within the London office, which means this role has a chance to really make a difference. There are also offices in NY, AUX and SF which means you will get to work with a wider global operations team as we define and implement operational procedures that are progressive and tailored to us.

 

Perks of Working at Beyond:

  • A team of passionate people who genuinely care about what they do and the standard of work they produce
  • Opportunities to make a difference in a nimble, highly productive environment
  • Inter-office travel opportunities

If you think this role is a match for you, please submit your CV and optionally a cover letter, outlining how you meet the requirements for the job and explain how you would make a great addition to the Beyond team. If you would like to know more about the role, please reach out to ary.mustafa@bynd.com via LinkedIn.

About Beyond

We help companies create new value with design and technology. We power their momentum by transforming the way they think and work.

Headquarters
Size
560 employees

Tech Stack

  • Route 53
  • Rackspace MailGun
  • Gmail
  • Google Apps
  • MailChimp SPF
  • Zendesk
  • Amazon AWS
  • Greenhouse.io
  • Google Analytics
  • Typekit
  • WordPress.org
  • MailChimp
  • Google Tag Manager
Beyond

San Francisco, California, United States