* Provides technical support for both hardware and software issues encountered by users/clients * Manages the configuration and operation of client-based computer operating systems * Monitors the system daily and respond immediately to security or usability concerns * Creates and verifies backups of data * Responds to and resolves help desk tickets/requests * Upgrades systems and processes as required for enhanced functionality and security issue resolution * Administrates infrastructure, including firewalls, databases, malware protection software and other processes * Reviews application logs * Installs and tests computer-related equipment * Coordinates with third parties and clients to ensure smooth running of the business * Monitors and maintains all resources * Researches new technologies to implement towards growth of the organization * Connects with users and checks if there are any problems within the existing system to apply resolutions * Determines and provides user access, privileges and security * Orders and set up a new hardware as and when required * Provides understanding of the behavior of software/hardware for accurate deployment * Applies understanding of various tools for deployment and usage for the organization
* Enterprise service/server management skills is required * TRIRIGA/IWMS server management experience preferred * Minimum of 4+ years' experience in system administration * AWS Cloud Services and working Azure highly preferred; any Cloud Service Management experience will be accepted * Associate or higher degree in a related field required * Extensive experience with VMware, VPN, Firewalls, SSO and SSL * Advanced knowledge of system vulnerabilities and security issues * Ability to respond to help desk requests after hours on a limited basis * Possess prior working experience with installing and maintaining Red Hat Linux computer and network systems. * Experience providing overall support to a large user base is a required * Be familiar with performance and network tuning * Must possess the ability to read logs files and provide RCA. * Must be familiar with or worked with IBM WebSphere & IBM WebSphere Liberty * Certification with IBM WebSphere & IBM WebSphere Liberty is desirable * Must have some database experience (Oracle, DB2 or Microsoft SQL) * Must be able to troubleshoot general network issue (Network connection issues and server down issues) * Must be able to install software such as Patches and upgrades * Have high flexibility in working hours/days for maintenance activities * Ability to travel as required for business on client sites and trainings * Possess experience managing all system security levels in an organization * Must have solid communication, analysis and troubleshooting skills for diagnosing problems * Possess experience managing Enterprise Antivirus and data protection solutions * Possess experience maintaining, managing and documenting industry standard policies/procedures * Possess experience managing software licensing and SLA's with client and vendors
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at email@example.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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