Senior VoIP Administrator (Full Time, Days)
Kirkland, WA

Job Description

This role is a senior technical resource that is instrumental in the technical architecture design planning, acquisition, implementation and daily administration of all organizational communications systems. This position works closely in a team environment with both our VoIP and Network teams to ensure our communications systems are highly available and effective to meet organizational strategic plans.

License, Certification, Education or Experience:

REQUIRED for the position:

* Bachelor's degree in IT, computer science or related, or an equivalent combination of education and/or experience
* Five (5) years of experience with call center (ACD) methodologies, call flow, queues, and scripts
* Three (3) years related experience in legacy telephony systems (PBX, Call Center, Unified Messaging, Auto-Attendant, and Interactive Voice Response), hardware/software, VoIP, voice engineering and designing/planning/implementing voice systems
* Three (3) years of leadership experience in a technical team environment
* Direct experience working with Cisco Unified Communications including Call Manager, Unified Contact Center Express, Unity Connections, and IM&P.
* Experience managing customer relationships, supporting customer facing applications and internal user requirements
* Experience with project managing and designing customer solutions based on user requirements
* Experience working with service level agreements, vendor contracts and vendor relationships
* Experience working with the T38 protocol
* Proficient with VoIP system protocols including QOS
* Proficient with SIP trunking
* Proficient with Cisco CUBE routers and routing protocols
* Proficiency with Cisco IOS commands, software upgrades and basic network switching and routing
* Cisco certifications including CCENT, CCNA Voice or Collaboration

DESIRED for the position:

* Bachelor's degree in IT, Computer Science
* Cisco certification in CCIE Collaboration
* Experience in the healthcare field with high transaction, complex, mission-critical environment

IND123

Apply here: Are you a current EVERGREENHEALTH employee? Yes No

X This position is open for internal candidates only.