Senior Voice Engineer Uber
Dallas, TX

Job Description

Uber Overview

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Job Description

About the Role

Senior Voice & Collaboration Architect to join our fast pace growth team, focused on design, implementation and troubleshooting of voice solutions.

Serves as a IT-Eng team lead/ individual contributor to deliver technology solutions; Responsible for engineering design, support, configuration, testing, optimization, and implementation of telephony solutions. Documents all pertinent info as it relates to new installs, expansions & upgrades, call center solutions and implementations.

Impact: Create a state of the art unified voice platform for all of Uber ops and sales. With a global architecture and millions of minutes of voice traffic.

What You'll Do / What You'll Need / Bonus Points / About the Team What You'll Do

* Role responsibilities include but are not limited to:


* Voice technical architecture and design: Develops and implements physical design and technical architecture of VOIP / telecom networks by analyzing existing data and recommending solutions based on capacity forecast and analysis.
* Lead engineering and support on all UC infrastructure projects including but not limited to session border controllers, voice gateways, voice circuits.
* Set up, configuring, and testing, Voice servers (Call Manager etc), Network LAN switches, session controllers (SBC), firewalls, routers and access gateways
* Troubleshoot and maintain hardware/software products as well as upgrading and migrating of voice infrastructure
* Ability to deploy packages and routing to AWS, direct connect,,
* Understanding of Web RTC, Genesys ( call center product), E-911 system
* Review data monitoring stats and confirms SLAs with platforms and carriers are met.
* Responsible for maintaining customer telephone management system database/ metrics
* Global voice vendor management
* Documentation and process.

What You'll Need

* Active CCNP (or CCIE) certification with specialization in Voice or Collaboration required at time of hire
* 8 + of experience managing global enterprise VoIP and Unified Communications systems required
* Bachelor's degree in Computer Science, Engineering, or a related discipline preferred; equivalent experience acceptable
* Experience with network configuration, knowledge of call managers, unified messaging, Genesys and IVR systems

About the Team

Serves as a IT-Eng team lead/ individual contributor to deliver technology solutions; Responsible for engineering design, support, configuration, testing, optimization, and implementation of telephony solutions. Documents all pertinent info as it relates to new installs, expansions & upgrades, call center solutions and implementations.