Job Directory Senior Technical Support Lead - Alameda, CA

Senior Technical Support Lead - Alameda, CA
Alameda, CA

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Job Description

Senior Technical Support Lead - Alameda, CA

Schedule: Monday - Friday

Look for more than answers. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope. You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. At Quest, we are on a continuous journey of discovery and development. It's this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people. Basic Purpose: The Sr. Technical Support Lead position serves the following purposes: • Assumes a senior technical support lead role in enterprise wide systems and integration projects • Tests, implements and resolves issues with complex technology products • Serves as subject matter expert for complex technologies • Provides technical expertise throughout application development phases from inception to requirements, elaboration, construction, deployment and maintenance • Supports development and production applications and systems; ensuring each system operates per service level agreements, and complies with government regulations and industry standards The Senior Technical Support Lead is in a Software Engineering Lead support role. This includes, but isn't limited to, application specific project management, release management, performance testing, vendor relations, process oriented task and scrum master. Duties and Responsibilities: • Collaborate with senior leaders, business partners, architects, project managers, developers and IT Infrastructure colleagues throughout development • Defines roadmaps in collaboration with Enterprise wide functional leads • Leads development projects to build foundation and to integrate operational systems • Develop viable solutions to complex business requirements • Takes lead on assessing complex issues and driving them to resolution • Serves as primary contact for vendor engagements during development phases • Provide project estimations • Support project manager during planning and development phases • Provide training and guidance on complex and application concepts and related technologies • Monitor development and production systems and resolve technical problems • Ensure deployed products comply with established development methodologies, company policies and security standards • Evaluate emerging technologies, development trends / methods and industry best practices • Active contributor and participant throughout application development phases using Agile • Gather and document requirements in use case or applicable technical specification format • Design system integration components using class, data, object, sequence and user interface models • Develop code based on design specification • Create and execute unit test cases and support QC, load and integration testing • Test and deploy software in development, staging and/or production environments • Provide production support Education Preferred: Bachelor's degree - BA or BS - or equivalent Work Experience: Minimum of 7 years experience in supporting development and production Bioinformatics applications/environments. Required knowledge and experiences: • UNIX shell scripting • Perl, Python (including Conda/virtualenv) environments • R, SAS environments • Git • Apache, JavaScript (or equivalent) • HPUX, Linux (Red Hat, Ubuntu), AIX Other qualifications should include the following: • Excellent communication skills - both oral and written • Excellent facilitation skills • Excellent problem solving skills and proven ability to systematically debug problems and isolate root cause • Ability to work in a matrix environment - collaborating across different IT functions

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity / Citizenship.

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