Job Directory Senior Technical Support Engineer

Senior Technical Support Engineer
New York, NY

Companies like
are looking for tech talent like you.

On Hired, employers apply to you with up-front salaries.
Sign up to start matching for free.

About

Job Description

Read something interesting online today? There's a good chance it reached you because of our technology.

Taboola is the world's leading content discovery platform, serving 360B recommendations to over 1B unique visitors each month on the web's most innovative publisher sites, including NBC, USA Today, The Weather Channel, Tribune and Fox Sports.

Taboola, the world's largest content recommendation platform, is hiring a Senior Technical Support Engineer. Taboola's Technical Support Engineers are skilled and technically competent members of Taboola Global Technical Support Team. They provide system and application technical support while ensuring that all service level agreements and customer satisfaction goals are achieved.

The position requires troubleshooting complex web and backend technology issues and excellent communication skills. The Senior Technical Support Engineer works closely with various teams within the company, including 3rd level, Professional Services teams and the various business units.

About you:

* Experience in a technical support position in a multinational organization
* Media industry background
* Proven experience with internet technologies including: JavaScript, Google Analytics, SQL, Rest API, API, APK, S2S and Mobile SDK
* Troubleshooting experience
* Ability to understand flows and provide creative technical solutions
* Strong capabilities of building organized processes and structured formal documentations
* Fluent English and excellent customer facing and communication skills (verbal and written)
* Ability to comply with tight deadlines
* Multi-tasking, self-learning, highly motivated and a team player

In this job you will:

* Perform in-depth troubleshooting including DB analysis and reading system logs to identify and solve complex support issues that were escalated by 1st level support
* Manage assigned cases to meet service agreement levels
* Ongoing support and Top Client case management, while working closely with the Business and Professional Services teams across the company
* Write technical notes and troubleshooting procedures to be used by the entire support organization
* Knowledge expert that will serve as the focal point within the team

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

#LI-EL1

Let your dream job find you.

Sign up to start matching with top companies. It’s fast and free.