Senior Technical Support Engineer Proofpoint
San Francisco, CA

Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Company Overview

At Proofpoint, we have a passion for protecting people, data, and brands from today's advanced threats and compliance risks. We hire the best people in the business to:

* Build and enhance our proven security platform
* Blend innovation and speed in a constantly evolving cloud architecture
* Analyze new threats and offer deep insight through data-driven intel
* Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That's why we're a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner.

The Role

Your day-to-day

* Assist our post-sales customers, in our Asia-Pacific region, with technical and accuracy-related issues.
* Ensure that the customer relationship is managed through proactive customer communication and provide rapid response when needed.
* Resolve customer issues include working in complex infrastructure configurations, problem analysis and identification, training the customers on product features, escalating product issues and managing them towards resolution.
* Interact with Engineering, Product Management and Test teams as the voice of the customer.
* The support team operates in a 24x7 follow-the-sun environment and the Support Engineer will be expected to be part of a rotation to cover weekends.

What you bring to the team

* Strong Linux experience
* Messaging infrastructure experience
* TCP/IP networking experience
* Scripting (perl, python, shell) experience
* A positive, customer-oriented attitude
* Expert level troubleshooting and problem solving skills
* Strong written and verbal communication skills

Desired Skills

* Previous anti-abuse (anti-spam and anti-virus) experience
* Previous experience working in a Technical Account Management role
* Previous Service Provider or Mobile experience
* Experience with data analysis of log files

Why Proofpoint

As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint's amazing culture!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!