Waterline Data is scaling! We are hiring a Senior Technical Services Engineer. We are seeking candidates who love an exciting challenge associated with introducing new technology into a customer infrastructure. You are self-motivated, take pride of ownership in your work, and love interacting with customers. If you love a challenge, have an entrepreneurial spirit, and believe customers come first then this is the opportunity for you.
What you get to do:
* Assist our customers (Fortune 100 Global clients) to implement Waterline Data technology - Big Data solutions * You enjoy solving complex problems and go after root cause analysis * Train data professionals and business users on the software's capabilities and features - ensuring understanding of benefits and various use cases * RESTful API integration with 3rd party tools * Be a trusted advisor and liaison for our customers and internal engineering and product management teams * Travel to client sites up to 40% * You can be based anywhere in the US!
Your background likely includes:
* 10 years + in a professional services related, customer-facing role * Hadoop cluster/Distributed systems experience * AWS/Azure/Google - Cloud Experience * Apache Spark, Solr, and other components in the Hadoop ecosystem * Linux system administrator skills * Be good at a scripting language: (Java, Python, Bash or other) * Zendesk and JIRA * Good understanding of relational database technologies * Research, reproduce, troubleshoot, and solve challenging technical issues * Communicate technical concepts clearly and effectively * Desire and willingness to learn new technologies * Fast-moving agile environments with small teams * Excellent verbal and written communication skills * Active Directory, LDAP, Kerberos protocol * Performance tuning environments and enterprise applications
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