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Senior Technical Program Manager, Business Applications
San Francisco, CA

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Job Description

New Relic

Senior Technical Program Manager, Business Applications

San Francisco, CA

New Relic is looking for a Technical Program Manager to help our IT team scale up as our company and Go to Market teams continue to grow. The TPM will be focused on enabling and empowering the IT, Business Systems team to deliver projects and solutions to support the continued success and growth of all of our Go To Market business partners.

You have proven experience as a technical program manager, excited about the opportunity to be part of a high-performing team that is integral to project planning and development. You will bring to bear your passion for driving large, technical programs from end to end. You would be inspired in bringing cross-functional teams together to accomplish program objectives. You thrive in a hands-on environment and seek ownership of large, critical projects. We're looking for people who enjoy designing solutions to solve problems rather than focusing on completing tasks as fast as possible.

Primary Responsibilities

* Work closely with teams comprised of engineers, product managers, GtM operations, CS, Global Alliance team, etc. and play a critical role in the planning of programs to ensure the timely delivery of large and small initiatives, largely on the Salesforce and Zoura platform.
* Leverage technical & program management skills to build comprehensive plans, identify risks, and ensure smooth releases.
* Actively help cross-functional teams estimate and decompose complex projects into manageable parts with delivery plans. Track progress against those plans and facilitate trade-off discussions on scope, schedule or resources.
* Serve as the IT, Business System's Team's connective tissue for the end-to-end planning and development process
* Maintain metrics that provide visibility to stakeholders on program-level plans, progress and quality.

Required Qualifications

* 5+ years of applicable systems delivery experience in a scaled agile environment, preferably for a large company responsible for managing enterprise-level programs with cross-functional teams.
* Experience working on projects implementing Salesforce, Zoura, Quote to Cash, Service Cloud, Community.
* Bachelor's degree in Computer Science, Information Technology or related technical field
* Demonstrated proficiency in working with product, operations, and IT/engineering teams to design, scope, and shepherd projects from inception to deployment.
* Solid understanding of software development life cycle models in the Salesforce and non-Salesforce ecosystem, as well as knowledge of modern program management methodologies.
* Experience with agile methodologies particularly SCRUM
* Experience with program/portfolio management toolsets (JIRA/Portfolio/Confluence)
* Experience with CI/CD best practices/methodologies and CI/CD platforms implemented for Salesforce is a plus
* Recognizes the importance of continuous improvement and identify opportunities to streamline/optimize current practices in order to shorten delivery schedules, improve quality, and/or increase efficiency

At New Relic, we hire people who are eager to contribute to our culture, and we empower them to do just that. We take pride in thinking beyond our day-to-day job descriptions, and encourage you to actively seek out opportunities to create the type of work environment that you want to be a part of. What does this look like in action? You should be ready to be a "culture add" to New Relic and spend ~5% of your time finding meaningful ways to make this an even better place to work.

A little about us:

New Relic provides the real-time insights that software-driven businesses need to innovate faster. New Relic's cloud platform makes every aspect of modern software and infrastructure observable, so companies can find and fix problems faster, build high-performing DevOps teams, and speed up transformation projects. Learn why more than 50% of the Fortune 100 trust New Relic at

New Relic is a San Francisco Best Places to Work award winner, an Oregon "Top Workplace" award winner, named a leader in the Gartner's 2012, 2013, 2014, 2015 & 2016 "Magic Quadrant" for APM companies, a Top 100 OnDemand Company, Best of SaaS (THINKStrategies), Top 100 Coolest Cloud Computing (CRN); 10 Cloud Management Companies to Watch (NetworkWorld) - the list of accolades goes on. More important than all of that: we provide challenging work, opportunities to learn, high quality teammates, a standard-setting product, and a company on the move.

Our office is in the tech-rich urban center of San Francisco, with easy commute access and a plethora of good eats. We provide competitive compensation, equity and big-company benefits (medical, dental, etc) -- all while maintaining the energy, agility, and fun of a start-up. We can help with relocation and are open to H1-B transfers.

New Relic is most decidedly an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, veteran status, or any other characteristic protected by law.

Note: Our stewardship of the data of many thousands of customers means that a criminal background check is required to join New Relic. We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.

Interested in the details of our privacy policy? Read more here:


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