Senior Technical Analyst
Austin, TX

Job Description

WHY HCA?

HCA, a Fortune 100 company with more than 200,000 employees, is one of the nation's leading providers of healthcare services, operating over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom. With its founding in 1968, HCA created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA is a learning healthcare system that uses more than 27 million annual patient encounters to advance science, improve patient care and save lives. HCA has been named one of the world's most ethical companies for eight years in a row.

At HCA, we are driven by a single goal: the care and improvement of human life.

SUMMARY OF DUTIES

The Senior Technical Analyst implements and supports a broad range of facility-based IT&S equipment. As the key technical service resource within the facility, the Senior Technical Analyst is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk. Advanced hands-on technical support is provided across a broad range of technical areas. Problems beyond the scope of ability or responsibility are communicated in a timely manner to appropriate division-level support staff. The Senior Technical Analyst participates in 24x7 on-call support with other members of the division staff. The Senior Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment. The Senior Technical Analyst assists with facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed.

DUTIES INCLUDE BUT ARE NOT LIMITED TO

* Implements and supports the broadest range of facility-based IT&S equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products
* Provides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenance
* Communicates and escalates incidents and requests beyond scope of ability to senior service resources
* Logs and tracks incidents and requests; reviews incident and request tracking databases
* Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
* Investigates hardware problems and performs minor system hardware and communication connection repairs
* Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facilitybased new construction
* Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
* Aids and trains users on proper use of division and/or facility technology
* Mentors and trains Division Technical Analysts
* Participates in facility-based IT project planning, as needed
* Effectively works with division and corporate IT&S personnel to ensure that division priorities an standards are achieved
* Adheres to and supports HCA IT&S standards, policies and procedures
* Maintains and protects confidentiality with regard to all aspects of patient care and employee information
* Adheres to Code of Conduct and Mission & Value Statement
* Performs other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

* Demonstrates broad knowledge of technology and solutions


* Proactively manages resources and priorities workload


* Demonstrated ability to multi-task; Possesses strong analytical skills


* Demonstrated customer orientation; strength in analytical, math, and reasoning skills


* Effectively communicates verbally and in writing


* Demonstrated proficiency in MS Office applications


* Provides onsite technology support on projects


* Must be able to drive to assigned sites to complete work



EDUCATION

* Bachelor's degree in information systems or healthcare-related field is preferred

EXPERIENCE

* Two years of broad technical experience required

CERTIFICATE/LICENSE

* Basic certification in Cisco equipment or Microsoft Products is highly desirable


* Valid state drivers license and proof of auto insurance, if applicable