Job Directory Senior Systems Engineer

Senior Systems Engineer
Boston, MA

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Job Description

Every day, the people of TSYS® and Netspend® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere - and for yourself - we may have the right place for you.

As the industry's leading choice for payment solutions - all under one roof, the passion, and entrepreneurial spirit continue to forge the path ahead at TSYS. Behind every payment is a real person, trusting us with their money. And we never forget it. We succeed because we put people, and their needs, at the heart of every decision. It's an approach we call 'People-Centered Payments®.'

At TSYS, we're building the next generation of technology that powers our People-Centered Payments. Code is our currency. We believe that small, empowered, self-motivated teams can do big things. You'll find that we're a driven, curious and pragmatic bunch who believe in choosing the right tool for the job, as we're inventing the next generation of payments.

Small teams, big things: we tell you the solutions our customers need, provide you with the tools and support to succeed, and then we let you work your magic with no unnecessary processes to hold you back.

Develop, grow, thrive: We promote a culture where you can develop and grow your skills. We encourage you to try new techniques, approach problems in unique ways, learn from your colleagues and master your craft.

Real people, real problems: We develop software to solve real-world problems faced by our customers every day. All of our Team Members work together to build the right thing the right way.

We have a curiosity for how things work, and we believe that sharing ideas and insights will lead to better, more innovative products.

Summary of This Role

The Senior Systems Engineer will be responsible for systems architecture, design, administration, documentation, configuration, optimization, and troubleshooting. The individual will participate in the ongoing support of platform systems using current and emerging technologies. With an internal SLA objective of 5 9's s/he will maintain overall systems health in a 24/7 environment and carry out tasks based on business objectives and strategy. Also, that candidate is expected to be a self-starter who can operate well under a variety of different situations and types of projects, ranging from a team of one to a team of many.

Position Description:

* Provide senior engineering leadership on all design and standards issues including analysis, development, implementation, as well as training and mentoring of technologies
* Evaluate, test, develop, and implement complex technical solutions to address a variety of business problems. This includes hardware, software, configurations standards, and creating solutions with a specific focus on driving business value
* Develop written procedures, engineering drawings, and other technical documentation
* Coordinate and direct preventative maintenance of major systems components
* Design, implementation, and management of storage platforms, networking, telecommunications, and information security
* Champion standard change management and configuration policies
* Demonstrate good judgment in solving problems as well as identifying problems in advance, and proposing solutions
* This individual must work effectively with Staff to VP level employees within the function, across functions, and with external parties
* To be successful, this individual must demonstrate favorable results through regular leadership and influencing others
* Communicate to the general organization on the support efforts of project related items
* Ability to handle multiple tasks concurrently with competing deadlines
* Limited supervision and direction is provided, as this individual can operate and drive results and set priorities independently

Position Requirements

* Bachelor's in computer science or equivalent experience
* Commitment to achieve 100% uptime
* Must have at least 7 years of experience with enterprise level system design and support
* 5 years of experience as a technical lead or architect
* Deep technical expertise and hands-on with Windows Server 2008/2012 administration, Linux, Active Directory, DNS, Cisco/Extreme Networks WAN/LAN Technologies
* Bash/PowerShell/Perl/Python or other scripting
* Strong knowledge and experience with data center Hyper-V and VMWare virtualization technologies
* Significant experience managing iSCSI SAN/NAS based storage arrays
* Knowledge of LAN, Routing, Switching, IP Networking, VPN technologies, DNS, VLANs, and Layer 2/3 protocols
* Experience with System Center 2008 R2/2012 or like Configuration Management tools
* Experience with Disaster Recovery planning and implementation
* Experience managing Antivirus/Spyware, spam reduction, and patch management tools
* Experience with network security such as certificate management in applications
* Experience with monitoring tools to identify potential failures and support forensic investigation.
* Experience managing the day to day operations of the data centers
* Excellent verbal and written communication skills
* Demonstrated ability to have completed multiple, complex technical projects
* Ability to effectively prioritize, research problems, document, execute and manage tasks within a dynamic and fast paced environment
* Must be self-motivated and detail oriented
* Ability to work on a team and independently
* Required to lift, carry, and install computer equipment weighing up to 50 lbs.

What Are We Looking For in This Role?

Minimum Qualifications

* Bachelor's Degree
* Relevant Experience or Degree in: Major in Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree.
* Typically Minimum 4 Years Relevant Exp
* Experience in system administration or related experience

Additional qualifications a successful candidate may have

* Knowledge and Experience of VoIP implementation and support would be a plus
* Microsoft Windows Cluster/Multi-Site would be a huge plus
* Preferred certifications: CCNA, CCNP, CCSP, MCSE, VCP, ITIL or other best practice methodology

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US Applicants:

TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.

Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at +1.706.644.8747 or +1.877.644.8747 or email at


Outside of US Applicants:

TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.

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