Senior Systems Engineer - Security
Austin, TX

Job Description

POSITION PURPOSE

The Sr. Systems Engineer develops, maintains, and supports The Home Depot's technical infrastructure that includes network, hardware, database, and system software components.

The Sr. Systems Engineer is responsible for collaborating with and enabling product teams with infrastructure. Sr. Systems Engineers are expected to leverage tooling and custom applications to monitor and optimize performance. In addition, Sr. Systems Engineers may be involved in routine upgrades and application support as well as root cause and post-mortem analyses around security incidents and service interruptions.

As a Sr. Systems Engineer, you will be able to operate independently, though typically working as part of a team with varying skillsets.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

10% - Planning & Analysis:

Researches and analyzes business trends and behavioral data to identify opportunities for improvements and new initiatives

Drives the evaluation, development, and recommendation of specific technology products and platforms to provide cost-effective solutions that meet business and technology requirements

Researches and designs best fit infrastructure, network, database, and security architectures for products

Proactively creates and maintains tools for monitoring and support

Participates in project planning and reporting across multiple efforts

30% - Delivery & Execution:

Drives configuration, debugging, and support for infrastructure

Documents, reviews and ensures that all quality and change control standards are met

Drives field and corporate roll-outs of technology

Drives the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs

50% - Support & Enablement:

Collaborates with product and project teams to understand needs and enable them with infrastructure

Supports technology architecture design review efforts for project and product teams

Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate

Drives root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions

Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability

Opens and manages vendor problem tickets to resolution

Drives the production of in-house documentation around solutions

Monitors tools and proactively helps teams struggling with systems issues

Provides application support for software running in production

Creates scripts and tools that drive automation and enable product teams and end users to move towards self service

10% - Learning:

Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impacts tools, training, and support necessary to keep systems up, running, and secure

Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice)

Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations

NATURE AND SCOPE

Typically reports to the Systems Engineer Manager or Sr. Manager.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time.

MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Must be legally permitted to work in the United States

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 1 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

1-3 years of relevant work experience

Professional experience as an Infrastructure Engineer, Network Engineer, Database Engineer, or Security Engineer; familiarity with at least one other discipline, and interest in growing in the remaining disciplines

Experience working as part of a collaborative, cross-functional, modern engineering team

Experience with infrastructure, network, database, or security troubleshooting and remediation

Experience installing and upgrading applications or databases and performing system maintenance

Familiarity with system and environment analysis and design

Familiarity with networking, system and hardware design and architecture, DBMS concepts, SQL programming, and client server concepts

Familiarity with debuggers, runtime analysis, library systems, compiled programming, and software update tools

Experience monitoring the operational status and performance of, and configuring as well as tuning, systems, networks, or databases

Experience with operating system commands and utilities as well as scripting

Experience with cloud platforms such as GCP and Azure

Experience supporting a 24x7 retail operation

Knowledge, Skills, Abilities and Competencies:Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Cultivates Innovation: Creating new and better ways for the organization to be successful

Drives Results: Consistently achieving results, even under tough circumstances

Global Perspective: Taking a broad view when approaching issues; using a global lens

Interpersonal Savvy: Relating openly and comfortably with diverse groups of people

Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear

Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder

Self-Development: Actively seeing new ways to grow and be challenged using both formal and informal development channels

Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations