Senior Systems Engineer
Chicago, IL

Job Description

Position Summary

A Senior Systems Engineer is responsible for delivering first class service, advice and technical support to Eze Castle clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes proactive management of client technology, resolving high priority escalations and contributing standards and procedures to the global technical community. Senior Engineers serve as an escalation point for junior and mid-level technicians and augment deliverables for technology managers. The candidate will interface with high profile financial industry clients daily thus requiring the highest level of presentation, communication and professionalism.

Position Requirements

* College diploma or University degree in the field of Computer Science or equivalent field and/or related experience with 4-6 years of end user support
* Exceptional written and oral communication skills
* Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
* Motivated to pursue technical certifications and further education
* Highly self-motivated and directed, in a fast-paced team environment
* Sharp attention to detail with proven analytical and problem-solving abilities.
* Effective time management in working on internal tasks as well as with external vendors
* Displays fundamental leadership skills when working with junior-level employees
* Able to design, lead and execute project plans approved by technology and project management
* Capable of assembling and coordinating a small team to execute short-term goals and operations
* Can interpret customer needs and translate to technical deliverables

Technical Requirements

* Advanced understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls
* Ability to design, coordinate and deploy home networking solutions
* Deployment and troubleshooting of operating systems and applications
* Microsoft Windows 7/8/10, Microsoft Office 2010-2019, Microsoft Server 2008R2-2016
* Android/iOS configuration, troubleshooting and integration with MDM solutions
* Advanced experience with public cloud technologies with an emphasis on Office 365
* Experience with cyber-security concepts (Multi-Factor Authentication, Anti-virus/Anti-malware, Software Firewall, Web Filtering)
* Advanced experience with hardware troubleshooting (desktop/laptop, printer, mobile device, network peripheral)
* Ability to perform patching and maintenance of systems
* Experience with backup configuration and data recovery
* Ability to maintain and operate network management and troubleshooting applications (patch management, SNMP utilities, monitoring solutions)
* Advanced knowledge of e-mail and spam troubleshooting
* Administering Active Directory Users/Exchange mailboxes
* Experience with cross-platform data and mail migrations.
* Experience with third-party vendor management and collaboration on proprietary systems deployments
* Experience with virtualization software such as VMWare vSphere or Hyper-V
* Understanding of IaaS, VDI and SaaS
* Understanding of network troubleshooting (switching and routing, security ACL)
* Advanced understanding of DNS concepts (name servers, public zones, record syntax, registrar management)

Nice to Have

* Financial industry experience (Hedge Funds Private Equity, FoF)
* Experience with Managed Service Providers
* Experience with Market Data vendors like Bloomberg, Reuters, Factset
* Interest in continuous professional development with a focus on leadership
* Basic understanding of high-level infrastructure design
* Ability to identify infrastructure flaws and promote business opportunities
* Technical certifications preferred

Working Conditions

* Ability to work in an independent environment with moderate supervision
* Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers)
* Overtime may be required to meet project deadlines (including late nights and weekends)
* Ability to travel for business and work beyond normal business hours when necessary
* Ability to be flexible and successfully respond to multiple work pressures
* Sitting for extended periods of time
* Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
* Lifting and transporting of moderately heavy objects, such as computers and peripherals



About ECI

ECI is a leading provider in the financial industry of cloud and technical solutions. With over 25 years in business, ECI has upheld a reputation of developing top-tier industry technologists by allowing them to work in fast-paced and dynamic environments. Focusing on a "promote from within" culture allows our team to grow both personally and professionally.

We offer competitive salaries and our generous benefits package includes health and dental insurance at great employee rates, life insurance, short/long term disability, paid time off and holidays, a 401K plan and performance incentives. Come work for the leader in cutting edge technology and see for yourself how we value our clients and employees alike.

ECI is an equal opportunity employer. In accordance with anti-discrimination laws, ECI prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. ECI conforms to the spirit as well as to the letter of all applicable laws and regulations.