Job Directory Senior Systems Administrator

Senior Systems Administrator
San Ramon, CA

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About

Job Description

Worker Sub-Type:

Regular

Job Description:

This role will provide first and second line technical support and consulting services on all IT related matters, including laptop and desktop hardware, peripherals, video conferencing, networking and mobile devices. The position will also provide ad hoc training on application use and various internal process and procedures as well as assist in providing periodic report, inventory management, and other administrative tasks, as needed. The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment.

* Provide remote technical support to end users
* Troubleshoot multiple computer platforms: Macintosh, Windows, Ubuntu and Mobile Devices
* Provide support for multiple enterprise applications including: email, calendar, word processing, spreadsheets, presentations, internet browsers, as well as specialized department-specific applications
* Familiar with network configurations: LAN, WAN, wireless, and VPN
* Provide support for users who work at home, travel, or work from a remote location
* Remotely troubleshoot local and networked printers, including multi-functional copiers
* Identify and resolve hardware and software application conflicts
* Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests
* Help identify and implement innovative solutions for customers
* Ensure that resolutions are consistent with company standards
* Support the AtHoc development infrastructure, including knowledge of Cloud infrastructure


* Working knowledge of Active Directory, Exchange, Crowd, Atlassian, and other applications



You will have:

* IT experience, including technical training


* Knowledge of Windows, Macintosh, Ubuntu and Microsoft Office suite of applications


* Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)


* Familiar with Vmware and ESx hosts


* Analyzing data and drawing appropriate conclusions, then recommending changes


* Experienced skills using PC-based word processing, presentation, and email software preferred


* Experienced skills using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred


* Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations


* Ability to communicate clearly with technical and non-technical audiences, both verbally and written


* Outstanding customer service and interpersonal skills


* Excellent organizational skills and ability to prioritize tasks among many competing requests


* Self-starter with an aptitude for learning


* Ability to work in teams and in a team environment


* Ability to support the AtHoc development network and labs



#dice

#LI-TH1

Job Family Group Name:

Information Technology

Scheduled Weekly Hours:

40

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