Job Directory AT&T Senior Specialist-Advanced Technical Support
AT&T

Senior Specialist-Advanced Technical Support AT&T
New York, NY

AT&T is a provider of telecommunications, media, entertainment and technology services for consumers, content creators, distributors, and advertisers.

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About AT&T

Job Description

Overall Purpose: Deliver the highest

level of network tech support within AT&T's tech support structure

requiring 24x7 on call from escalating organizations. Key Roles and

Responsibilities: Provides the technical troubleshooting and leadership skills

required to recover from the most complex network problems in real time,

directing the activities of tech resources from Tier-2, Labs, and the vendors

to restore service. Responsible for the investigation and management of all

follow-up activities needed to determine root cause, attempt problem recreation

in the lab, identify workarounds, delivery and certification of vendor fixes or

design changes, and plan for the implementation within the network. Develop

scripts to pro-actively identify known defect signatures and define the least

intrusive recovery processes. Develop scripts to extract forensic data from

network elements and analyze to identify patterns of unexpected behavior.

Responsible for the reliability of the end-to-end network and the quality of

the delivered service, tracking and analyzing outage patterns leading to

identification of chronic issues. AT&T's SME to customers. Responsible for

all equipment and software vendor management relationships, insuring objectives

are being met. Provides feedback during the negotiation of maintenance

contracts. Responsible for the final phase of planning and preparation for the

insertion of new technology and changes into the network. Review and signoff of

Lab designs. Design equipment and software certification testing. Development

and testing of the detailed methods and procedures for introduction of new

technology and the handoff to Tier-2 network Operations and Project Management

org for field implementation. Develop troubleshooting guides and deliver

knowledge transfer on new designs and technology. Gather and analyze relevant

network element field data to validate the expected improvements and features

of the field changes. Job Contribution: Technical professional with some

experience. Sound technical knowledge growing through application, expanding

knowledge of AT&T technologies.

Primary role is to be a

technical customer interface to the remote network support teams. Triaging

local network incidents, escalating to network support team where required.

Representing AT&T team during post-incident reviews, and network refresh/transformation

planning meetings. This role will become a subject matter expert for the

network infrastructure requirements of the OpCo, understanding their

connectivity to third parties, customers and business partners. They will

collaborate directly with the customer on issues, challenges and requests,

converting business requirements to technical requests.

Although not directly responsible for resolving incidents, this role will work

in parallel to the helpdesk, representing the team back to the customer and

prioritizing resolution activities with the customer. Education: Bachelor

Degree in Engineering, Math or Science preferred or related experience.

Experience: Typically requires 2-3 years' experience. Supervisory: No.

Environmental Requirements: This position may be responsible for contributing

to AT&T compliance with environmental laws and regulations as applicable to

its job function. This may include, but is not limited to work related to fuel

tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous

materials, batteries, manholes and vaults, water wells, linear and other

construction projects, water discharge, or air emissions.

Additional

Requirements:

Mandatory

qualifications: - Cisco CCNP.

Desirable Qualifications:- Firewall CCSP, CCNP Security, CCNP Wireless, CCDP in

addition to the mandatory one above.

Over 5 years' experience working as Network Engineer with LAN, WAN, Firewall

and Wireless products.

Overall Purpose: Deliver the highest level of network tech support within AT&T's tech support structure requiring 24x7 on call from escalating organizations. Key Roles and Responsibilities: Provides the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time, directing the activities of tech resources from Tier-2, Labs, and the vendors to restore service. Responsible for the investigation and management of all follow-up activities needed to determine root cause, attempt problem recreation in the lab, identify workarounds, delivery and certification of vendor fixes or design changes, and plan for the implementation within the network. Develop scripts to pro-actively identify known defect signatures and define the least intrusive recovery processes. Develop scripts to extract forensic data from network elements and analyze to identify patterns of unexpected behavior. Responsible for the reliability of the end-to-end network and the quality of the delivered service, tracking and analyzing outage patterns leading to identification of chronic issues. AT&T's SME to customers. Responsible for all equipment and software vendor management relationships, insuring objectives are being met. Provides feedback during the negotiation of maintenance contracts. Responsible for the final phase of planning and preparation for the insertion of new technology and changes into the network. Review and signoff of Lab designs. Design equipment and software certification testing. Development and testing of the detailed methods and procedures for introduction of new technology and the handoff to Tier-2 network Operations and Project Management org for field implementation. Develop troubleshooting guides and deliver knowledge transfer on new designs and technology. Gather and analyze relevant network element field data to validate the expected improvements and features of the field changes. Job Contribution: Technical professional with some experience. Sound technical knowledge growing through application, expanding knowledge of AT&T technologies.

Primary role is to be a technical customer interface to the remote network support teams. Triaging local network incidents, escalating to network support team where required. Representing AT&T team during post-incident reviews, and network refresh/transformation planning meetings. This role will become a subject matter expert for the network infrastructure requirements of the OpCo, understanding their connectivity to third parties, customers and business partners. They will collaborate directly with the customer on issues, challenges and requests, converting business requirements to technical requests.

Although not directly responsible for resolving incidents, this role will work in parallel to the helpdesk, representing the team back to the customer and prioritizing resolution activities with the customer. Education: Bachelor Degree in Engineering, Math or Science preferred or related experience. Experience: Typically requires 2-3 years' experience. Supervisory: No. Environmental Requirements: This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Additional Requirements:

Mandatory qualifications: - Cisco CCNP.

Desirable Qualifications:- Firewall CCSP, CCNP Security, CCNP Wireless, CCDP in addition to the mandatory one above.

Over 5 years' experience working as Network Engineer with LAN, WAN, Firewall and Wireless products.

Job ID 1914311 Date posted 06/24/2019

About AT&T

AT&T is a provider of telecommunications, media, entertainment and technology services for consumers, content creators, distributors, and advertisers.

Headquarters
Size
268000 employees
AT&T

Whitacre Tower, 208 S Akard St

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