Senior Software Engineer: Front End (Customer Service Technology) Postmates
San Francisco, CA

Job Description

Why compromise?

Finally an opportunity that your engineering heart, your career, your mentor and your family can be excited about at the same time! Yes, a job that has it all, i.e., explosive growth, ground-floor architecture, cutting-edge technology, a highly visible charter and a cool vision that you can boast about.

Who are we?

Postmates is disrupting local commerce by providing a marketplace where consumers can purchase goods from any local restaurant or store and local couriers deliver the goods to their home in minutes. Postmates has unlocked on-demand local shopping - providing consumers the convenience of super fast delivery for the largest selection of goods (anything in the whole city!); the benefit and scale of e-commerce for local merchants; and more flexible work for couriers.

This is a tall order, and Postmates relies heavily on our engineering applications and systems to realize this vision. Even though we are already a billion dollar business with millions of customers in 300+ US cities trusting us with more than 2M orders every month, we have only just started our technical journey to build our technology stack in a way that can keep up with our rapid growth.

What does this team do?

We didn't make Postmates a billion dollar business, but our customers did. The mission of Customer Service Technology at Postmates is to create world-class self-service and support for our customers, including buyers, merchants and couriers. By relentlessly focusing on customer service, we ensure our customers have a positive experience that keeps them coming back. Working in our team will provide you a unique opportunity to contribute to a complete vertical stack of microservices architecture, horizontally connected to most systems in the larger Postmates ecosystem, e.g., Identity, Ordering, Delivery, Payments, etc. Obsessed with our customers, we develop high-quality and scalable systems, including beautiful frontend UI using latest web technologies, distributed backend services in Python and Go, and real-time business intelligence with big data analytics.

What will you do?

As a Senior Software Engineer, you will be responsible for all aspects of product development. This not only includes design & coding of new web applications and user interfaces, but also helping define the strategic direction for such systems. We are building the systems from ground up, so we are not tied to any one technology. Helping select the right technologies and envisioning a long-term design is part of the role. So is working with multiple internal and external libraries and services. Finally, this being a new team, you'll have lots of opportunities to help us build & grow the team via mentoring, hiring & training.

To accomplish this, you are expected to have an established background in building consumer facing web applications, excellent project management skills, great communication skills, and a motivation to achieve results in a fast paced environment. You should be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building good software as well as making that software achieve its operational goals.

Basic Qualifications

* Bachelors in Computer Science or a related field
* 7+ years of experience in building impactful and technically complex software systems
* Proven experience in building large-scale web applications with significant UI components in a Service Oriented Architecture
* Top notch coding skills in Javascript, or another modern programming language such as Java, C++, C# or Python
* Proficiency in HTML, CSS and Javascript
* Excellent communication skills with both technical and non-technical audiences
* Strong sense of ownership and drive
* Sharp problem solving skills and ability to resolve ambiguous requirements
* Demonstrated focus on continuous improvement of systems, software, and processes through analysis and metrics

Preferred Qualifications

* Advanced degree in Computer Science or a related field
* Technical leadership experience in building complex software systems from scoping requirements to actual launch
* Expertise in a modern Javascript framework such as Node.js, React, etc.
* Extensive experience in building mobile applications