Senior Site Specialist Thermo Fisher Scientific
Cambridge, MA

Job Description

Job ID :

92119BR

Location :

US - Massachusetts - Cambridge

:

Job Description

Job Description

Key Responsibilities:

Resource should have right attitude, self-starter; 1-2 years experience ; knowledge of the lab environment; flexibility in supporting many different scope areas.

Our initial scope of work includes:

Inventory Management

Restocking of lab consumables and solvents at designated inventory locations

Stock areas will be established as part of implementation

Provide status of back-orders and expedite as necessary

Work with end users to right size inventory levels and product mix

Order Management

Perform ordering of supplies on behalf of end users

Provide general customer service on site

Working with sales team, provide options for product standardization and low cost alternatives

Support the Quality Management System by:

Development, maintenance and full adherence to departmental work instructions, standard operating procedures (SOP's) in fulfillment of the requirements of our Quality Management System and the expectations of our interested parties (internal / external).

Identify and report quality or compliance concerns to management and the quality function and take immediate actions to remedy.

Complete all planned or unplanned quality & compliance training requirements within defined deadlines

Minimum Requirements/Qualifications:

Must be able to read, write and speak English.

Must possess a High School Diploma, Bachelor's Degree Preferred

Computer literate

Proficient in Microsoft Office program, especially Excel

Work Overtime, as required

Must have reliable transportation to travel between customer sites.

Occasionally lift up to 50 lbs, with assistance

Non-Negotiable Hiring Criteria:

Possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site including providing clear, concise communication with customers.

Collaborate with the on-site commercial team.

Deliver excellent customer service to include maintaining a professional appearance at all times.

Demonstrated ability to consistently meet deadlines

Strong problem solving ability

Displays a high level of confidentiality for both customer and Thermo Fisher Scientific

Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.

May be required to work independently at a customer location.

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.