Job Directory Senior Quality Assurance Engineer

Senior Quality Assurance Engineer
Plano, TX

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About

Job Description

Position Summary

The Senior Quality Assurance Engineer for MQL Technical QA (TQA) team is needed to be in charge of field applications tests on Samsung mobile devices for all major US carriers. He will be hands-on and act as an information resource about assigned areas of responsibility to other Quality Assurance staff and possess leadership capabilities for multiple complex projects and SW releases. He or she will create, implement, maintain and recommend changes to test cases, test procedures and instructions, and produce evaluation processes. He or She will work with Developer and Project Managers in defining and designing applications tests, especially in field application SW stability in Samsung mobile devices. Manage low-level engineers to ensure thorough test coverage and test performance before product launch date.

* Responsible for communicating with R&D and manufacturer technical support staff regarding protocol tests. Also, provide assistance to R&D and support personnel as needed to determine internal/market issues.
* Should be able to support and follow up during Manager's absence, and be able to make decisions about application SW issues.
* Perform scientific quantitative and qualitative tests during co-working with R&D to find solution to debug and fix network / device protocol issues. Specialists are responsible to give guidance for optimization and solutions for the given HW and SW limitations. Specific checklists and efficient testing procedure will be needed to cover vast network conditions.
* Designing and implementing test strategies, test plans, functional and protocol test cases, policies, infrastructures for ensuring high quality hardware and software for Samsung wireless mobile devices. Also, take the lead in test execution efforts with engineers in various locations.
* Create, implement, maintain and recommend changes to test cases, test procedures and instructions, and product evaluation processes. Promote standard test methodologies for use throughout the company.
* Specifies test equipment required for product verification or qualification testing.
* Provide training of Qualification test personnel as required to ensure thorough test coverage.
* Assist in the testing and evaluation of new mobile features to ensure that said products contain no unidentified problems when released to manufacturing.
* Manage low-level engineers to ensure thorough test coverage and test applications before product launch date.
* Responsible for planning, processing and performing all jobs in an efficient manner with no assistance from the supervisor.
* Works closely with Project managers in the US and S/W Engineering and Development Group in HQ.
* Responding promptly to reports submitted by other QA engineers and professionally report SW/HW detected issues to upper management.
* Review, edit, and update internal test cases, test reports, and test tools.
* Expected to conduct internal issue analysis with limited support from upper management to increase Samsung mobile device's quality and stability in a rapidly progressing mobile industry.
* Analyze and manage issues detected by QA engineers to professionally present issue reports to upper management and other departments.
* Analyze and understand test specifications and correctly translate them to set up test designs and cases for QA engineers.
* Responsible for developing new test cases and proofing various test cases as needed to assure production of a quality product.
* Tests new features to ensure that features and performance are correct, and that test results are accurate; assists lower-level engineers with test assignments.
* Search, summarize and keep the team abreast of strategic information from all sources
* Capable of writing proposals and professional reports and make presentations to colleagues and upper management.
* Strong and effective interpersonal communication skills and the ability to interact professionally and positively with a diverse group of clients and staff.
* Provide general administrative support to the organization
* Provide feedback to analysis/training staff about performance considerations /usability issues concerning software specifications and implementation.
* Research and recommend test tools to upper management. Also, provide recommendations to increase engineer productivity and s/w test management.

Role and Responsibilities

* Minimum 4 years of system/software QA/software development experience. (Telecom experience preferred)
* Minimum 4 years of Field Quality testing experience.
* GSM, CDMA, WCDMA, LTE experience
* In-depth knowledge of 3GPP / Different protocol layers
* In-depth knowledge of wireless technologies such as GSM and CDMA is required.
* Experience testing in mobile products.
* Demonstrated experience in application and functional SW testing.
* Proven experience in QA life cycle, from test plan, test execution, to reporting bugs
* Knowledge of software development models and their impact to testing
* Hands-on experience of wireless standards/protocols preferably GSM/CDMA/WCDMA/LTE and Radio interface and/or exposure to RF network engineering
* Develops and maintains excellent proactive, working relationships with all appropriate levels within and outside the company.
* Plans, organizes and prioritizes multiple engineering support assignments and projects in small testing teams as directed by the manager of the group and/or other departmental leaders.
* Reads, interprets and acts on proper understanding of technical documents, engineering test materials and contracts or related documents based on corporate legal and customer applications, engineering standards and philosophy.
* Demonstrates competency in communication skills using both oral and written methods for internal and external personnel at all management and staff organizational levels for both persuasion in product manufacturing decision activities and/or the communication of technical information. Must be able to communicate in writing, through email and reports, or orally complex technical matters to an audience that may include less technically oriented listeners.
* Manage and lead QA engineers individually or small testing groups of QA engineers in order to achieve personal and team goals and complete assignments within established time frames.
* Assign tasks and objective and functional direction with implied knowledge of task alternatives and report the result with professionalism through oral and written communication methods.

Skills and Qualifications

* Work is generally performed in an office desk or lab environment.
* Requires considerable movement and transportation of equipment or samples with a high security mentality
* Performs work under time schedules which are normally periodic or cyclical and include: time sensitive job stress, fatigue, intellectual challenge, constant technical data feedback, language barriers, and product management stress.
* Highly ethical personality preferred to handle unpublished samples and equipment. (Requires not to disclose all information and knowledge to public)
* Operate a computer keyboard and view a display terminal for more than 50% of work time, including prolonged periods of time.
* Perform SW tests by operating small model devices for more than 30% of work time.
* Frequently works additional hours beyond normal schedule.
* Require business trips for short terms and long terms; short terms from 1 day to 2 weeks and long terms up to more than a month.

Samsung Electronics America provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability or any other characteristic protected by law.

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