Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.
Mailchimp's Quality Assurance team works within our Engineering team and works closely with our Product and Ops teams to help ensure that Mailchimp is building and delivering a first-class, user-centric experience.
The Senior QA Analyst will define testing strategy, facilitate manual testing, report on the success of new features and updates to the Mailchimp application, and advocate for users. The Senior Analyst will have an eye toward user experience, risk identification, and mitigation and experimentation.
We want to meet you if you are inquisitive, can work autonomously, have experience working at a web or mobile SAAS company, and have collaborated cross-functionally.
What you'll do:
* Gain and maintain a strong understanding of Mailchimp's users and how they use our application
* Define test strategies based on an understanding of user personas and goals
* Work with engineers, designers, researchers, and other cross-functional team members to solve customer problems, and rally around KIPs
* Work within an agile framework
* Work with Test Engineers to create an automated testing strategy
* Mentor more junior team members
* Collaborate with members of the QA team to define and refine processes
* Help to keep the team abreast of industry news and changes that will help refine how we do work
To be successful in this role, you should be an excellent communicator, should be able to influence with limited authority, be comfortable managing multiple projects and priorities at once, have experience mentoring more junior members of your team, have a solid grasp of modern software testing processes and practices, and have experience with experimentation and A/B testing.
Mailchimp is a founder-owned and highly profitable company. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We love Brooklyn and are happy to have a small but growing office with sunlight and views in the heart of Brooklyn Heights. We're centrally located at Cadman Plaza/Borough Hall, a short walk to the Brooklyn Promenade and within a few blocks of 9 subway lines (2, 3, 4, 5, N, A, C, F and R lines).
Our headquarters are in the heart of Atlanta in the historic Ponce City Market, right on the Beltline. We offer our employees an exceptional workplace, extremely competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing. We hire humble, collaborative, and ambitious people, and give them endless opportunities to grow and succeed. If you'd like to be considered for this position, please apply below. We look forward to meeting you!
Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.