Job Directory Senior Project Manager- Customer Success

Senior Project Manager- Customer Success
Boston, MA

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Job Description

Localytics provides a digital engagement platform for many of the world's top app publishers including ESPN, The New York Times, Microsoft, and The Weather Channel. Our customers rely on us to keep their mobile users happy and engaged. We provide tools to drive great app experiences including push messaging, mobile analytics, predictive analytics, and individualized in-app experiences.

The Senior Project Manager position offers a great opportunity to work with a highly talented, innovative team in order to create clean and efficient solutions and integrations for some of the largest brands in the marketing technology space. This role is responsible for leading teams to deliver project(s) that span across one or more customers, and ensure initiatives are accomplished according to evolving goals, objectives, and strategic plans. This highly visible position involves continuous communication and collaboration with Executive leadership, customers, and key internal stakeholders.


* Manage a portfolio of complex initiatives that span multiple Localytics customers to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
* Review late-stage deals in sales cycle in order to prepare conceptual launch planning and packaging including stakeholder interviews and resource allocation
* Facilitate key customer hand-offs between internal departments from point of sale to onboarding to post-onboarding success
* Provide on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
* Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously
* Report on project success criteria results, metrics, test and deployment management activities
* Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
* Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
* Prepare estimates and detailed project plan for all phases of the project
* Procure adequate resources to achieve project objectives in planned timeframes
* Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership
* Understand interdependencies between technology, operations and business needs
* Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices
* Manage project scope and changes
* Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders
* Act as an internal quality control check for the project and participate in resolutions
* Support formal/informal schedules to manage the engagement contract
* Define the Statement of Work and Specifications for the requested goods and services
* Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues
* Set and continually manage project and program expectations while delegating and managing deliverable with team members and stakeholders
* Delegate tasks and responsibilities to appropriate personnel
* Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables
* Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, CIO and key stakeholders
* Determine the frequency and content of status reports from the project and program team, analyze results and troubleshoot problem areas
* Define success criteria and disseminate them to involved parties throughout project and program life cycle
* Identify and develop trusted adviser relationship with project and program stakeholders and sponsors


* Bachelor's Degree in appropriate field of study or equivalent work experience
* 5+ years of project management experience, including tracking and planning projects, working with business stakeholders in a matrix environment
* 3+ years of experience with full product lifecycle with understanding of development lifecycle and various technology methodologies that support that lifecycle
* Excellent experience in SDLC and Mobile App Development Methodologies, Agile, SCRUM, SDLC / Waterfall
* Proven track record project managing Enterprise level projects with a multitude of stakeholders and disparate teams
* Technically competent with various software programs, including but not limited to G Suite (Docs, Sheets, Slides), Microsoft Office (Word, Excel, PowerPoint, Visio), Microsoft Project, SmartSheet, Wrike and/or Gainsight
* Strong experience presenting to executive sponsors and demonstrated communication skills; both written and oral with technical and non-technical staff, all levels of management and gaining buy-in from audiences
* Proven ability to demonstrate a drive for results and accountability of business needs
* Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective
* Interpersonal skills to influence and spur change, facilitate and enhance performance within a cross - functional environment
* Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities

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