Job Directory Microsoft Senior Program Manager
Microsoft

Senior Program Manager Microsoft
Redmond, WA

Microsoft is a technology company that develops and supports software, services, and devices.

Companies like Microsoft
are looking for tech talent like you.

On Hired, employers apply to you with up-front salaries.
Sign up to start matching for free.

About Microsoft

Job Description

Do you want to be at the center of the three Microsoft cloud's (Azure, Microsoft365, and Microsoft Dynamics) empowering customers and partners to secure their environments in order to realize the full value of Microsoft cloud services? Are you looking to for a role that will enable you to transform the experience of millions of users every day? If so, then we are looking for you!

The Customer Experience (CxP) team, part of the Identity Engineering Team, focuses on customer experience through all phases of adoption and usage. We are looking for a strong Program Manager, with a growth mindset, compassion for customer experience, and an experimental approach to join our team. This role will focus on customer and support experiences that empowers both our customers and support teams to quickly identify and correct problems where success is measured through customer self-help success and user satisfaction. To achieve this, this role will leverage telemetry and engage with customer support to understand common problems, synthesize feedback, and then design experiences in Azure Portal, M365 Portal, BOTs, and other in-service experiences in conjunction with feature teams across Identity Engineering teams. This role provides an opportunity to deliver customer experiences at cloud scale, work collaboratively across multiple stakeholders, and feature teams leveraging telemetry, analytics, and your customer empathy.

An ideal candidate for this role has experience designing features that has demonstrated impact to a customer's experience. Along the way, you have learned how to negotiate and develop strong communication skills to establish priorities across stakeholders. You are comfortable with ambiguity, rapid changes, and tight deadlines. You can leverage many different types of input to prioritize decisions, have a natural ability to learn the nuances of new technologies, and are very comfortable with data, and a passion for user experience design.

Required Qualifications:

* A BS degree in Computer Science, engineering, or related technical disciplines
* 5 years' experience as a Program Manager or Product Management with at least 2 full release cycles

Preferred Qualifications:

* Prior experience designing and developing on services at scale
* Excellent written and verbal communication skills
* Excellent technical and functional design skills
* Demonstrated passion for data driven decision making
* Passion for elegant and delighting user experiences
* Strong problem-solving skills
* Ability to develop product plans and roadmaps, define capabilities, and drive project execution
* Track record of making solid business and engineering tradeoffs to deliver business value
* .

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Responsibilities

* Understand and drive technical scenarios and design conversations
* Engage deeply with customers, support teams, and partners to integrate feedback and extrapolate customer benefit for product improvements
* Practice data driven decision making, leveraging customer and platform data analytics to drive feature planning and measure impact
* Drive internal and external partners to deliver improvements that result in improvements to customer satisfaction and meet business goals
* Work closely with feature engineering team, manage and maintain backlog of feature work
* Research and produce mockups and UX designs

About Microsoft

Microsoft is a technology company that develops and supports software, services, and devices.

Headquarters
Size
144000 employees
Microsoft

Microsoft Corporation One Microsoft Way

Let your dream job find you.

Sign up to start matching with top companies. It’s fast and free.