Senior Program Manager Amazon
Seattle, WA

Job Description

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon's Global Workforce Staffing organization is responsible for the recruiting and hiring of Amazon Associates across numerous business lines in multiple countries. The primary goal of the Workforce Staffing Global PMO is to accelerate and simplify our organization's ability to deliver results. We do this by focusing our efforts in three main areas: Optimization, Prioritization & Execution.

The Workforce Staffing Global PMO team is seeking an experienced candidate to help drive and lead strategic programs within Workforce Staffing. WW Ops HR is currently executing a portfolio of strategic programs to transform our global field operations. These programs include operating model transformation, development of standard process and implementation of new tools and technology. We are seeking a Program Manager to lead the execution of key program workstreams and drive standard methods and playbooks for future program implementation within the organization.

In this role, you will develop deep expertise in our current and future processes as well as enable technology and our organizational roles and operating model. As programs are executed, this role will lead the development of standards, templates and a method for program implementation to be leveraged in future implementations. This role will also partner extensively with HR, Associate Attraction, Business Intelligence and multiple business lines to deliver solutions to the field. As our current portfolio of programs is implemented, this role will be a leading voice in making informed recommendations on additional programs to be added to the portfolio. The scope for this role is global and has major change leadership responsibilities.

In this role, you will:

Deliver Solutions - Lead the execution of strategic programs within Workforce Staffing. Lead the development of a playbook for strategic program implementation. Partner with teams to deliver programs on time with minimal impact to field teams and Operations.

Operational Excellence - Lead the execution of programs with rigor and precision. Develop new methods and to tools to drive repeatable realization of program goals.

Measurement - Develop measures to define progress and ultimate success; establish ongoing reporting requirements and key performance indicators for planning and ultimately realizing intended ROIs.

Informed Decisions & Analytics - Leverage existing and develop new methods for business case creation and management. Drive programs based on business case findings and expected outcomes.

Subject Matter Expertise - Develop deep knowledge of core Workforce Staffing delivery processes, advise the business on process requirements and best practices for optimizing the use of lean process and tools made available.

Project Management - Develop and maintain project plans, identify resource needs, and manage project schedule; collaborate effectively across teams to define strategy, goals and commitment to timelines and deliverables.

Communication - Own communications to project members and stakeholders on progress, issues, and risks including regular status updates and various white paper analysis.

Change Management - Develop change management strategies by identifying key stakeholders, approach, and communication plans for implementation of new processes, technology, and/or tools.