Senior Program Manager, Ecommerce Platform
Irvine, CA

Job Description

The Battle.net & Online Products organization is home to 300+ superpowered engineers, program managers, and designers focused on the technology that powers Blizzard Entertainment's games. Whether you're playing one of our titles, chatting with friends, or just shopping online, B&OP ensures that our players are immersed in engaging, exciting, and secure experiences.

You will affect millions of gamers on our most critical launches by working with senior leaders across the company to make sure that our game and web shops have polished commerce features that easily enable players to access awesome gaming experiences. You will own and launch commerce features that bridge the gap between game development, business models, client platforms, and global payment platforms. It's an immense area of scope and you'll have a team of expert and supportive partners who're always looking to discover and do the right thing.

Responsibilities

* Be the expert in gaming business models. Develop and share a thorough understanding of game, business, and player needs
* Craft and evangelize a product vision and roadmap backed up by solid business cases
* Be the product owner for the team's features and establish KPIs, keeping a pulse on how users interact with our products and measuring product performance
* Document and organize business, functional, technical, and creative requirements for new features
* Provide motivation and direction to ensure that project goals, objectives, milestones, and deliverables are achieved
* Develop schedules and own execution of plans. Anticipate issues, roadblocks and make tradeoffs to deliver a quality product
* Help global customers have success through your product

Requirements

* Able to succeed within an everchanging environment, pushing the bleeding edge of new features while maintaining reliability and stability
* A minimum of 6 years experience as a program manager or product manager, building world class platforms and services
* Strong interpersonal skills and a love for collaboration
* Demonstrated success in delivering large, projects across multiple organizations
* Highly technical background and deep understanding of APIs and back-end systems
* Unrelenting self-motivation and initiative; enthusiastic "can-do" attitude is a must

Pluses

* Experience building out production infrastructure of an ecommerce platform that serves millions of customers daily
* Expertise in JIRA, Confluence, or comparable team collaboration applications
* Scrum Alliance Certifications (CSM, CSPO, CSP, etc.) or PMI Certifications (PMP, ACP, etc.)
* Bachelor's Degree in Computer Science or equivalent experience
* Demonstrated passion for games

Blizzard Entertainment is a global company committed to growing our employees along with the business. We offer generous benefits and perks with an eye on providing true work / life balance. We've worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed. We are dedicated to creating the most epic entertainment experiences…ever. Join us!