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Senior Program Manager, Alexa Data Services Amazon
Medford, MA

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About Amazon

Job Description

Are you excited and passionate about delivering advanced analytics that directly influence the Alexa user experience? Do you see yourself as a champion of innovating on behalf of the customer by turning data insights into action? Come join Alexa Data Services team as Senior Program Manager.

Alexa and Echo are literally shaping the future of voice recognition and cloud-based content/services. Alexa is the name of the Amazon cloud service and the brain that powers Echo. Alexa is the deep learning engine that answers questions, plays music, reads the news and more-instantly. Our goal is to deliver the absolute perfect communication experience to our customers. Alexa Data Services team enables Alexa deep learning by providing Ground-Truth data to the Alexa engine.

This role is part of Alexa Data Services team that is responsible for understanding the business needs and design targeted programs that support Machine learning teams to discover the right data that will build better models. You will be leading the vision of building flywheel of data discovery to data availability to data fulfilment to data usage and then back to data discovery that allows for continual improvement to our delivery. This role would include partnering with business teams across the Alexa organization for understanding requirements, defining internal programs, and partnering with technology teams to make this self-service over next 3 years. We are seeking an organized, action-oriented, and experienced program manager with a strong track record of taking on end-to-end ownership and delivering on large scale solutions in a fast-paced and dynamic business environment.

Also, you will be a creative problem solver who is obsessed with delivering the best customer experience, as well as, a highly analytical, team-oriented individual with excellent communication skills. You will work with Alexa Machine Learning scientists to identify their business needs and transform them into requirements document. You will work with the DSME team to keep multiple projects on task, track and achieve operational goals, and plan team activities. You will be a face and voice for DSME team and ensure all stakeholders are aware of successes, risks, and status. You will tailor your communications to specific audiences and communicate clearly and concisely to both business and technical audiences.

Key Responsibilities include:

* Write program requirements documents that out lay the vision and implementation roadmap for 2019 - 2021. Also, ensure clear communication and coordination of requirements to the business, design and development teams.
* Contribute to the overall product roadmap, and manage prioritization and tradeoffs against customer experience, and time to market.
* Create buy-in for the product vision both internally and with key external partners.
* Establish business processes and policies as well as metrics and indicators for success
* Measure and analyze existing products and business models for opportunities to innovate and improve, providing additional benefits to developers and customers
* Drive process and mechanism launches including working with executives, and other product management team members
* Proactively identify and resolve strategic issues that may impair the team's ability to meet strategic, financial, and technical goals
* Professional traits that are not unique to this position, but necessary for Amazon leaders:

Exhibits excellent judgment, Has relentlessly high standards (is never satisfied with the status quo), Is able to dive deep and is never out of touch with the details of the business or the technology, Is strongly oriented towards results, Thinks big.

* Collaborate with stakeholders in multiple business and technical teams to define and deliver on agreed upon milestones. Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs

About Amazon

Amazon is a company operating a marketplace for consumers, sellers, and content creators.

10001 employees

2127 7th avenue

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