Senior Product Manager, Developer Experience Okta, Inc.
San Francisco, CA

Job Description

Position description:

Okta's vision is to be the foundation for secure connections between people and technology. Thousands of customers rely on Okta's services and APIs for security and identity in mission-critical applications for their own customers and end-users.

Creating a good developer experience is key to our vision. When a developer visits Okta's documentation or signs up for our developer trial, we want it to be intuitive and straightforward to add Okta to their application. That starts with great documentation, a clear onboarding process, and good SDKs for popular languages… and grows from there!

We're looking for a product manager to own the end-to-end experience for developers. That means everything from building new SDKs to making documentation delightful to lowering friction in emails. We're seeking someone who feels empathy for the developer persona and advocates for great developer experience. Come join a team building the future of identity on the web!

Job duties and responsibilities: Deliver a great developer experience

* Work with your engineering team to build SDKs and tools that are useful for developers
* Collaborate closely with our UX and technical writing teams to deliver world-class documentation
* Continuously improve the developer onboarding experience
* Collaborate with other PMs as an advocate for great developer documentation, and to build developer-friendly features across the whole organization

Develop, research, and advocate for a developer-oriented strategy

* Talk to developers and customers to understand their pain points
* Define a product strategy and roadmap incorporating tooling, resources, documentation, and UI to deliver on developer success
* Closely track industry trends and adapt your strategy accordingly

Drive product improvements with data

* Define and gather metrics that help identify friction, measure success, and drive fast iteration loops
* Work with the data analytics team to automate reporting of developer metrics

Minimum Knowledge, Skills, and Abilities:

Required:

* You take ownership of your product area because you care deeply about its success
* You seek out feedback from your users because you are focused on their success
* You want to get hands-on to understand the existing developer experience and identify opportunities to improve it
* You hold yourself to the highest ethical standards and want to work at a company that does the same
* You have excellent communication skills (presentation, verbal, and written) and like the challenge of helping people have "lightbulb" or "aha" moments
* 3+ years of relevant industry experience. 1+ years of product management or related developer experience
* Bachelor's degree

Preferred:

* A degree in a technical or engineering field, or coding experience
* Experience building documentation and tools for developers
* Familiarity with Identity and Access Management protocols (SAML, OAuth 2.0)

Okta is an Equal Opportunity Employer.

Meet the manager:

John Gronberg is Okta's Director of Product Management for the Identity Platform and Customer Identity (https://www.linkedin.com/in/johngronberg/)

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