Job Directory Akamai Senior Platform Operations Engineer
Akamai

Senior Platform Operations Engineer Akamai
Cambridge, MA

Akamai Technologies is a provider of cloud services for delivering, optimizing and securing online content and business applications across any device.

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About Akamai

Job Description

About the Job/Team:

This is an opportunity to work on a large scale, global network operations department. Working directly with the Global Performance and Operations teams along with the company's top developers to deploy and support a globally distributed network/platform. Platform Operations Tier 3 team is a small, efficient, knowledgeable group of senior network operations professionals. The team is generally working on troubleshooting the most complex and urgent operational work, such as:

● Tasks that require a higher level of responsibly or permissions.

● Understanding and troubleshooting issues that require a deeper knowledge of different

Akamai systems

● Act as Technical Incident Managers as well as Subject Matter Experts as appropriate

● Being a Platform Operations knowledge resource for Global Performance and

Operations, as well as other departments

● This is a shift position that may include hours 19:00-03:00 UTC

Responsibilities:

● Troubleshoot and diagnose problems identified by network monitoring

● Improve existing monitoring practices and tools

● Learn large, complex systems/networks

● Act as a representative for Operations to present and explain network problems,

processes, and workflows

● React in a timely manner for all escalations

● Handle urgent escalation scenarios with a calm/rational demeanor

● Assist with live network broadcasting monitoring in order to quickly troubleshoot and

resolve any issues during events

● Work with various third parties (Engineers, System Architects, Infrastructure Vendors,

and Developers) to narrow down problems and achieve resolution.

● Clearly and effectively document information in tickets and perform necessary follow-up

work to workflows and procedures for communication to other staff

Required Education and Experience

Applicants must the following education and experience requirements:

* 6 years of relevant experience and a Bachelor's degree Computer Science or its equivalent

Required Skills:

● 6+ years of experience in operations or system administration

● 3+ years of experience working with Unix/Linux systems

● 3+ years of experience working with networking protocols (TCP/IP, UDP, etc.)

● 2+ years of experience building and maintaining SQL scripts and complex queries for data analysis and extraction

● 1+ year of experience in one or more scripting languages (Python, Perl, shell)

● 3+ years of experience with internet protocols such as DNS, HTTP, and SSL

Desired Skills:

● Master's Degree in Computer Science or equivalent

● Strong written and verbal communication

● Able to work independently

● Experience with the operational support of Internet-scale systems

● Proven ability to combine technical knowledge, logic, and analysis to effectively solve problems in a large complex production environment

● Effectively communicate and collaborate with remote teams

● Self-motivated with a consistent drive towards results

● Project management experience.

● Proven leadership skills in a challenging, fast-paced and evolving environment

About Akamai

Akamai Technologies is a provider of cloud services for delivering, optimizing and securing online content and business applications across any device.

Headquarters
Size
7379 employees
Akamai

150 Broadway

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