* Responsible for the ongoing monitoring and upgrade planning for server platform related hardware and software components. * Develops solid technical competence for assigned systems while grasping the integration and interaction of all supported systems. * Integrates network platform solutions into NMH information technology (IT) environment and assures proper operation and maintenance of application platforms. * Provides technical guidance and support for computing platforms and platform integration. * Contributes to analysis and recommendations relating to performance and/or capacity of platform to ensure reliability for current and/or future use. * Develops a broad working knowledge of the full range of NMH IT network platforms. * Provides diagnostic skills and expertise to coordinate problem determination and solution, including vendors and manufacturers, across the full range of NMH network systems IT environment.
Customer Service:
* Responds thoroughly and promptly to customer needs as defined in conjunction with our customers. * Follows issues through to closure. * Includes all aspects of customers (NMH technology users, IS team members, etc.). * Works effectively in supporting the application teams with project and support activities. * Actively participates and communicates with the project teams. * Prepares and delivers effective support by seeking a thorough understanding of the team's goals and objectives. * Understands the business and clinical processes at NMH and the operational environments of assigned customers.
Communication Skills:
* Communicates clearly, responsively, and purposely with customers and team members. * Develops effective relationships with users and other IS team members to enhance the timeliness and effectiveness of technology solutions.
Planning:
* Supports platform-to-network connectivity and interfacing to assure stable integration of NMH network system IT environment. * Analyzes business requirements, recommends platform changes, writes technical specifications and implements platform and system changes to address changing application requirements. * Provides technical support including the identification and implementation of NMH best practice standards.
Personal and Staff Development:
* Contributes to on-going process to integrate vendor, manufacturer and point-expertise technical knowledge into NMH. * Seeks to improve talents and skills consistent with overall IS direction. * Provides mentoring and acts as a resource for Network Engineer I, as well as members of the application teams.
Teamwork:
* Focuses on IS team success and promotes collaborative efforts with others. * Shifts among different technical and project roles as required by situation. * Adapts well to rapid change and multiple priorities. * Contributes to the IS Knowledge Repository.
Additional Functions:
* Establishes networking environment by designing system configuration; directing system installation(s); defining, documenting, and enforcing system standards. * Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization. - - Secures network system(s) by establishing and enforcing policies; defining and monitoring access. * Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. - Accomplishes information systems and organization mission by completing related results as needed. * Reporting network operational status by gathering, prioritizing information; managing projects. AA/EOE.
Required: Bachelors preferred, Relevant IT\Cisco\Network Certifications. 8+ years of experience. Preferred: Networking certifications, such as Cisco expert level certifications (CCIE or CCDE) are a plus.
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