Primary responsibility is to ensure systems remain available and secure. This includes maintaining existing systems and the planning and implementation of patches, upgrades and new solutions to meet the business needs of Fay. Work independently, with other members of the team and with external vendors in a cooperative environment to solve business problems. The Senior Network Engineer is able to engage with customers, evaluate their business needs, self-direct, create implementation plans and assign themselves and others to tasks to complete objectives within timeline and budget.
* Excellent troubleshooting skills with a high capacity for continuous learning * Strong customer service mentality and goal oriented * Detailed documentation skills that clearly state objectives, goals and deliverables * Proactively suggests improvements for self and company * Solve complex issues through coordination of multiple inside and outside resources * Able to work collaboratively and communicate with various functional areas and employee levels within the company, from line-level to executive leadership * Capacity to handle multiple tasks and manage competing priorities * Self-motivated with a demonstrated ability to work independently or in a team situation * Train and mentor Junior Staff
* Microsoft Certified Systems Engineer (MCSE) * 7+ years of LAN/WAN and storage network implementations * 5+ years implementing large-scale infrastructure initiatives * 5+ years experience managing vendors that provide IT services/solutions * 5+ years experience with Windows Server and active directory * 3+ years experience with VMware Horizon * 3+ years experience with VMware vSphere * 3+ years experience Cisco routers and switches * 3+ years experience PaloAlto firewalls * Bachelor's degree in a related field or equivalent related experience
Essential Functions & Responsibilities:
* Analyze business needs and recommend technical solutions * Design, plan and implement solutions * Gather specific problem details to troubleshoot and resolve complex support issues. * Participate in and/or lead hardware and software evaluations and sizing/pricing discussions * Recommend industry best practices regarding all items that are owned by the team * Ability to communicate with people at all organizational levels * Provide 2nd and 3rd level support as needed * This position sometimes requires night and weekend work * Occasional travel to other offices is also required both in state and out of state
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