Senior Manager, Commercial Systems
San Mateo, CA

Job Description

Company Overview:

BeiGene, Ltd. (NASDAQ: BGNE; HKEX: 06160) is a global, commercial-stage, research-based biotechnology company focused on molecularly-targeted and immuno-oncology cancer therapeutics. With a team of over 2,200 employees in China, the United States (Cambridge, MA; Ridgefield Park, NJ; Emeryville, CA & San Mateo, CA), Switzerland and Australia, BeiGene is advancing a pipeline consisting of novel oral small molecules and monoclonal antibodies for the treatment of cancer. BeiGene is working to create combination solutions aimed at having both a meaningful and lasting impact on cancer patients. For more information, please visit www.beigene.com.

Position Summary:

The Senior Manager, Sales Operations will lead the development and integration of BeiGene's Customer Relationship Management (CRM) tool within the U.S. reporting to the Associate Director, Commercial Operations, this position will work to gather the requirements to build the CRM functionality as well as work on strategic and tactical integration points that will touch the CRM tool. This position will also develop the QA / QC processes to ensure data and functional accuracy of the system. This position will also be responsible for building out the sales dashboards, IC scorecards and will be responsible for ongoing IC administration. This role will also manage Multi-Channel Marketing efforts and integration with Commercial systems. This role will work closely with commercial field management to optimize the effectiveness of BeiGene's field force technology among other operational responsibilities. This role will work closely with the others in commercial operations and business analytics to ensure data quality, accuracy, timely and targeted reporting, optimized database and information systems operations and technologies.

Essential Functions of the job:

* Develop and maintain field CRM systems, and support its use in enabling sales efficiency.
* Manage integration of CRM system with data warehouse, MDM/Customer Master, digital aids system, expense system, sampling vendor, materials vendor, etc.
* Is a subject matter expert in pharmaceutical data sources and tools and applies this expertise to ensure the team delivers high-quality data and actional insights.
* Inspires and influences field leaders to make commercial operations related decisions in alignment with brand priorities.
* Develops and maintains partnerships with key stakeholders to guide key decisions, and drive business outcomes by employing effective engagement and influence skills
* Engages in detailed requirements gathering, documentation, and use case creation to ensure the quality of deliverables.
* Develop and implement QA / QC processes on critical data elements to ensure data accuracy across all the system.
* Conduct End User training for HQ & field users and provides troubleshooting support.
* Implement processes and policies that build a fair and equitable environment across the US sales organization.
* Ensure adherence to equipment, travel & expense policies and compliance with Sunshine Act Reporting.
* Collaborate with the Marketing team to help roll-out multi-channel marketing (MCM) and digital strategies by developing an integrated platform that provides curated insights.
* Help build out IC scorecards and be responsible for ongoing administration.

Qualifications:

* BA or BS in a quantitative discipline such as Math, Statistics, or Operations Research.
* 3-5 years of experience in information technology design, implementation, and/or analytics platform (data warehouse, ETL/transformations, data hub) support in the biotech/ pharmaceutical industry.
* Proven experience of implementing various CRM and field tools.
* Proven experience in Sales Operations.
* Excel, Access, and other complex database management experience.
* Excellent written and verbal communication skills.
* Ability to manage multiple complex projects simultaneously.
* Exceptional organizational and time management skills.
* Must be able to identify operational weakness and implement correction action/plan.

Supervisory Responsibilities:

* No

Competencies:

Ethics - Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Completes administrative tasks correctly and on time. Follows instructions and responds to management direction.

Communication - Listens and gets clarification; Responds well to questions; Speaks clearly and persuasively in positive or negative situations. Writes clearly and informatively. Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Contributes to building a positive team spirit; Shares expertise with others.

Adaptability - Able to adapt to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.

Technical Skills - Assesses own strengths and development areas; Pursues training and opportunities for growth; Strives to continuously build knowledge and skills; Shares expertise with others.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.

Project Management - Communicates changes and progress; Completes projects on time and budget.

Computer Skills: PC, including MS Office Suite

Other Qualifications:

Travel: <20%

Competencies:

Ethics - Treats people with respect; Inspires the trust of others; Works with integrity and ethically in accordance with BeiGene's Code of Business Conduct and Ethics, policies and procedures.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Completes administrative tasks correctly and on time; Follows instructions and responds to management direction.

Communication - Listens and gets clarification; Responds well to questions; Speaks clearly and persuasively in positive or negative situations; Writes clearly and informatively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed; Contributes to building a positive team spirit; Shares expertise with others.

Adaptability - Able to adapt to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Technical Skills - Assesses own strengths and development areas; Pursues training and opportunities for growth; Strives to continuously build knowledge and skills; Shares expertise with others.

Dependability - Follows instructions and responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.

Project Management - Communicates changes and progress; Completes projects on time and within budget.

BeiGene Is An Equal Opportunity Employer

BeiGene is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. As a federal contractor, BeiGene has established affirmative action programs to ensure non-discrimination and affirmative action in BeiGene's policies and practices for qualified women, minorities, protected veterans, and individuals with disabilities. The narrative portions of BeiGene's affirmative action plans for individuals with disabilities and veterans are available for inspection at our offices during normal business hours. Employees and applicants interested in inspecting these plans should contact our Human Resources department by email at us.hr@beigne.com for assistance.

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