Senior IVR Developer - Versay
Chicago, IL

Job Description

Senior IVR Developer

Versay Company Profile

The human voice is capable of conveying nuances and meaning that just can't be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape your perception and experiences. At Versay, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services, to state-of-the-art IP telephony, to cutting edge real-time analytics, Versay technology makes millions of voice interactions better every day.

Senior IVR Developer

We believe that all voice interactions have a special power to create great customer experiences even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. Versay Voice Application developers practice this belief every day when they create compelling user experiences through intelligent voice browser applications. Creating these kinds of experiences is both an art and a science and requires people with intuition, creativity and ability to imagine many different user perspectives. We'd like to add a technological leader to the team, a senior engineer that:

* Energizes their teammates to continuously improve
* Possesses strong technical capabilities
* Enjoys working independently in fast-paced technical environment
* Analyzes existing architecture to make consistent improvements
* Possesses excellent analytical and problem-solving skills
* Demonstrates curiosity with regards to software
* Provides on-call support to external customers
* Works with cross-functional teams to troubleshoot issues

What you can expect to be doing:

You will lead your team of software engineers to build and deliver high quality IVR applications. You will be responsible for ensuring the success of the software engineers on your team and customer solution delivery. On a daily basis, the most important responsibilities you will fulfill are to:

* Develop IVR applications using a variety of technologies, including Java, .NET, VXML, JavaScript, JRuby, and Groovy
* Apply advanced knowledge of the Object-Oriented principles and best practices of software development to enhance products and customer experience
* Perform design and code reviews
* Learn and implement a wide range of technologies that integrate solutions with customers
* Transition solutions to internal and external platform teams
* Prioritize and juggle between multiple projects based on customer needs
* Communicate with external customers as required



To be considered for this position you must have:

* A Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience
* 5+ years as a senior IVR, Java, or .NET developer
* 2+ years' experience as a Lead Engineer
* Proven track record of developing high quality software
* Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment
* Ability to communicate with developers, executive managers and external customers
* Experience with VXML, ASR, Call Center Telephony, and IVR development platforms, such as Cisco CVP or Genesys
* Deep understanding of the principles of IVR Voice User Interface design
* Effective time-management, organizational, and prioritization skills
* Strong sense of responsibility, accountability, and passion about quality of work, desire to learn and take ownership
* Very strong verbal and written communication skills

Ideally, you will also be able to demonstrate:

* Experience in MVC frameworks
* Interest in data collection and analytics
* An understanding of multiple SDLC practices
* Proficiency in at least one modern programming language, such as Java, C#, or C++
* Working with UNIX/Linux/OSX
* Familiarity with JavaScript, Ruby on Rails, VUI Design
* Deep understanding of the principles of IVR Voice Interface design