Senior IT Financial Business Systems Analyst Zendesk
San Francisco, CA

Job Description

Job Description

We are looking for a sharp mind that thrives in a multi-project, dynamic and fun environment. You should be a hardworking and expert business systems analyst with a proven background in implementing leading finance SaaS applications. As a Senior IT Financial Business Systems Analyst within the IT Business Applications team, you will have a variety of responsibilities, including taking strategic projects from start to finish, while "keeping the lights on" by configuring existing applications and automations.

What you get to do every single day:

* Partner closely with the finance organization to turn short and long term business needs into high quality, scalable, secure systems to further Zendesk's dynamic growth
* Lead system enhancement projects from design through implementation and support: expect to get your hands into the details - this role will be working directly with users to capture requirements, implement, test and deploy new features on a regular basis
* Analyze business problems and provide functional and/or technical guidance for implementing an optimal solution, including fit/gap analysis
* Quickly learn new technologies, think out-of-the-box to find creative solutions, and communicate with both technical and non-technical audiences
* Work in our best-of-breed finance applications infrastructure, including NetSuite, Blackline, Coupa, RevPro, Zuora, Expensify and other market leading SaaS application providers

What you bring to the role:

* Proven track record of having implemented, enhanced and supported enterprise class financial systems - which includes planning, analysis and design, configuration, development, data migrations, system testing, cutover plan, and production support
* Strong knowledge of overall finance business processes, with in-depth knowledge of Order-to-Cash processes preferred
* Solid grasp of IT processes, including SDLC and change management
* Demonstrable ability to work autonomously, run and lead small to medium projects or parts of larger programs requiring program management involvement
* High level of intellectual curiosity to understand current state, identify issues and provide solutions, while advising on potential positive and negative implications of decisions
* At least four years NetSuite experience (or equivalent SaaS ERP application)
* Experience with Agile Scrum methodologies and working collaboratively with a scrum team preferred
* Experience with SOX compliance processes a plus
* BS/BA or equivalent work experience

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.