Job Directory Tyler Technologies Senior Infrastructure Engineer
Tyler Technologies

Senior Infrastructure Engineer Tyler Technologies
Plano, TX

Tyler Technologies is a company that provides integrated information management solutions and services for the public sector, with a focus on local governments.

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About Tyler Technologies

Job Description

The Senior Infrastructure Engineer is responsible for providing advanced technical expertise in support of Tyler software products across various complex technologies, such as virtualization, networking, servers, databases, and system performance.

Location

Plano, Texas

Responsibilities

* Work with internal and external customers on resolving complex network, server, and system technical issues.
* Maintain, monitor and analyze performance of complex system components and make recommendations.
* Develop system specifications, technical documentation, requirements, and KB Articles.
* Prioritize workload and resolution to meet service level agreements.
* Analyze and resolve complex customer issues, escalating to other departments as identified.
* Participates in identifying and recommending complex technology solutions for clients.
* Work closely with development and conversion teams on issue resolution and process improvement.
* Tracks and recognizes knowledge opportunities; recommends and perform additional training as needed.
* Provides training and mentors junior staff members.
* Application performance troubleshooting.
* Migrating clients from physical to virtual servers.
* Datacenter Infrastructure assessments.
* Rotating On-call support shift.
* Multi-task by fielding client inquiries, resolving complex client issues of varying urgency, helping other team members etc.
* Prioritize issues and demonstrate a sense of urgency.
* Identify issue trends and recommend appropriate course of action to address.
* Quickly master new products and technologies and provide effective training and consultation to internal and external clients.
* Demonstrate ability to be professional, personable and proactive and have a strong understanding of Tyler products.
* Demonstrate excellent partnering, communicating, and negotiating skills in order to gather client requirements and communicate effectively with the development, conversion and support staff.
* Maintain composure under pressure and accurately access and resolve problem situations.

QualificationsRequired:

* BS/BA degree in related field or 7 years equivalent experience is required.
* Windows Server OS 2012 - 2019
* Active Directory, DHCP Server, DNS, VPN
* Storage: FC, SSD, HDD, NAS
* Virtualization - Expert knowledge of VMware or Hyper-V. Application monitoring (Fiddler, Wireshark, SolarWinds, Idera, etc.)
* Ability to explain virtual servers vs. physical servers and various cloud computing concepts.
* Application monitoring (Fiddler, Wireshark, SolarWinds, Idera, etc.)
* Azure or AWS cloud computing
* Consultation services experience including preparing presentations for clients regarding virtualization best practices, optimal configuration guidance, and infrastructure assessments.

Duties include:

* Advanced knowledge of MS servers, virtualization, data storage, and networking.
* Proficient knowledge of SQL and software development concepts.
* Ability to multi-task, works as part of a team, and develops and train staff.
* Previous experience working in a technical/application software support environment.
* Ability to provide consultation services that educates on Tyler Technologies' best practices, application performance tuning, and industry standards for high availability..
* Excellent interpersonal skills including verbal and written communication skills, teamwork and customer service skills.

About Tyler Technologies

Tyler Technologies is a company that provides integrated information management solutions and services for the public sector, with a focus on local governments.

Headquarters
Size
5368 employees
Tyler Technologies

5101 Tennyson Pkwy

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