Senior Information Systems Analyst
Garland, TX

Job Description

Position Summary

Responsible for maintaining and improving application delivery and support for the City of Garland's information systems including requirements analysis, product evaluation and negotiation, application implementation and ongoing technology support.

Essential Job Functions Analyze and understand the operations of various City departments as required, and to assist with strategic planning. Coordinate with City departmental representatives to help develop and justify requests for IT services. Present and coordinate proposed business solutions and high-level technology specifications to City departments, vendors, contractors, pertinent stakeholders and City Management. Provide support to assist City departments to determine the best business solution. Present proposed business designs and high-level technology specifications to the IT Architecture team. Support the architecture team to determine the best technology solution. Architect process definitions and process models by interpreting business rules and translating them to technology. Provide subject matter expertise support for assigned applications and City departments. Analyze customer support issues and coordinate internal resources, consultants, and/or vendor to provide resolution. Research, test, analyze and coordinate the repair of complex software issues with the providers. Analyze new service requests from City departments. Minimum Education & Work Experience Four-year college degree 5 years related experience Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job Preferred Knowledge - Abilities & Skills

Education & Experience:

* Bachelor's Degree in Computer Science, Management Information Systems or related area of study
* 5-7 years experience applications support, relational databases and customer service interface
* SDLC experience (preferred)
* ITIL V3 Foundations Certification (preferred)

Knowledge, Skills & Abilities:

* Knowledge of client/server application delivery, support issues and processes
* Knowledge of application design, software and operations
* Knowledge of Microsoft Office applications i.e. MSCRM Dynamics, MSSQL Enterprise Manager, MSCE
* Excellent customer service skills
* Skill in communication both verbally and in writing
* Experience in report design and queries for assigned application i.e. Crystal Reports, Cognos, Power BI
* Experience in Structured Query Language (SQL)
* Ability to research and document workflow
* Skill in interpreting technical diagrams and procedures
* Ability to research issues and develop solutions
* Ability to explain technical concepts in non-technical terms
* Ability to prioritize tasks and meet customer service deadlines

Licenses & CertificationsValid Class C Texas driver's license Physical Tasks & Working ConditionsThe incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards. CompetenciesModels Organizational Values Customer Focus Communication Adaptability/Flexibility Results Focus/Project Management