Senior, Informatics Solution Architect
San Diego, CA

Job Description

Illumina is forming a new Customer Collaboration & Innovation (CCI) team that will transform the relationship between top-tier customers and our Product Development organization, and we are looking for a select set of individuals to join the team as Solution Architects and spearhead that transformation! The team will be working with a small number of Illumina's top customers to design and deploy workflow solutions that meet their business needs. Those solutions will span the complete genome sequencing space from sample accessioning and library prep, through sequencing and secondary analysis, and into tertiary analysis and reporting. The solutions will incorporate the best components that Illumina has to offer with the specific requirements of the customer in a seamless whole.

The Solution Architect will be a key part of the customer interface team for these top-tier customers and will be the point person representing the entire CCI team in technical discussions. As such, this person must be an excellent communicator and listener, able to interact with senior technical and business leaders at customer sites. They must also excel in collaboration, both with the customer contacts and with the regional account managers and customer support personnel that maintain the long-term relationship with those customers.

A successful applicant will have deep knowledge in one or more of Illumina's software and informatics products and a strong desire to develop a broad high-level understanding across the entire workflow space. The applicant must have a technical background and the ability to develop prototype workflows and components to achieve a customer's needs. They must also be able to translate customer needs into requirements for Illumina's development teams and champion the rapid implementation of those requirements through the development process.

The nature of the job will require occasional travel (10% or less) to customer sites for interaction meetings and on-site troubleshooting, prototyping, and deployment activities. The CCI team will be spread across the world, so there may also be a need for some off-hours interaction with colleagues in team meetings and other day-to-day forums.

Requirements

* BS, MS, or PhD in Computer Science, Bioinformatics, or related field.
* 10+ years of experience developing software and/or bioinformatics solutions, preferably in the genome sequencing field
* 5+ years of experience with C#, C++, Java, Python, and/or similar software languages
* Strong knowledge of the Linux operating system
* Exceptional problem-solving skills
* Familiarity with Amazon Web Services (AWS) architecture and concepts (EC2, Lambda, RDS, S3, SQS, SNS, SWF, etc.)
* Experience with web development, specifically including REST APIs
* Extensive development experience and/or usage of one or more of the following Illumina software products: BaseSpace Sequence Hub (BSSH), BaseSpace Variant Interpreter (BSVI), BaseSpace Correlation Engine (BSCE), BaseSpace Cohort Analyzer (BSCA), Local Run Manager (LRM), or Illumina instrument control software.
* Understanding of the basic next-generation sequencing (NGS) workflows
* Working knowledge of common genome analysis toolkits like GATK and BWA, as well as standard data formats common in the genomic analysis industry like FASTQ, FASTA, BCL, VCF, BAM, etc.

Job Responsibilities

* Translate customer business needs to technical solutions for informatics and software workflows
* Troubleshoot Illumina product offerings in the hands of customers
* Prototype workflow configurations
* Create or configure interface components to tie Illumina informatics offerings together with components created or pre-selected by customers
* Feed the needs of customers back into the Illumina development organizations to drive improvements in product offerings
* Help review the integration of new Illumina product offerings into existing workflows to proactively identify problem areas and opportunities for improvement
* Provide top-tier consultation support to Illumina's regional Customer Support, Field Application Scientists, Account Managers, and other roles that have long-term relationships with the customers
* Help collect accurate technical descriptions and relevant data associated with bugs in Illumina informatics and software components to enable rapid resolution for customers
* Contribute to the project management and relationship management of a set of Illumina customers during a deep technical engagement.

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you have a disability or special need that requires accommodation, please contact us at applications@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf