Job Directory Senior Implementation Engineer, Professional Services

Senior Implementation Engineer, Professional Services
San Ramon, CA

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About

Job Description

Worker Sub-Type:

Regular

Job Description:

* Location open - Remote Worker

BlackBerry is the pioneer and recognized leader in networked crisis communication with its BlackBerry AtHoc products and services, protecting millions of people and thousands of organizations around the world. BlackBerry AtHoc provides a seamless and reliable exchange of critical information among organizations, their people and devices. BlackBerry AtHoc, brings innovation to the security and safety needs of the global enterprise market, and our business is growing globally. The world of safety and physical security is rapidly converging into the cyber layer, and enterprise customers need modern applications and next generation crisis communications tools to meet new challenges faced by enterprises today. We have dominant market presence in several verticals, including #1 market share in US Defense and Federal sectors. In addition, we are aggressively growing into the commercial enterprise, industrial, healthcare and international markets.

It's an exciting time to join us

This position will involve working closely with Account team members and customers to implement hosted and on-premise crisis communications solutions in US Federal, Commercial and International environments. The ideal candidate is a self-starter with previous experience leading solution delivery in high-tech organizations combining soft people skills with a strong technical background.

Position Summary

Working as part of our professional services team, the Senior Implementation Engineer will be responsible for deploying AtHoc's IWSAlerts and related products in our customer's environments. The ideal candidate will be familiar with the installation and deployment of enterprise-level software and will have 4-7 years of experience in a fast-paced environment and be capable of installing software in an enterprise, networked, and distributed environments. This candidate should be comfortable driving installation and deployment standards and work well in conjunction with customers.

Location: (At Home Worker) Best Candidate near major metropolitan U.S. Airport

Your responsibilities will include:

* Provide remote and on-site implementation services for AtHoc's products
* Be responsible for the technical side of assigned customer deployments from architecture to support hand-off
* Be a point of contact for customer technical resources
* Create and maintain customer deployment and interaction reports
* Assist customers in achieving self-sufficiency with AtHoc's products
* Contribute to and maintain a solutions knowledge base

We are looking for talented individuals with the following skills and experience:

* Project engineering experience with Commercial, Federal Government, or International customers
* System administration experience with current Microsoft server and desktop operating systems
* Must be capable of explaining complex technical concepts to a variety of audiences
* Strong background in Windows server administration, web applications, SQL relational databases, virtual environments, and technical architecture
* Experience with security hardening of applications and operating systems
* Familiarity with enterprise software distribution technologies (SCCM, Radia, Altiris)
* Hands-on experience with Windows administtrative scripting (PowerShell VBScript)
* Experience with load balancer setup and configuration
* Comfortable supporting multiple project simultaneously
* Ability to travel as needed. Typical travel requirements are 30-60%
* Excellent communication, presentation and interpersonal skills including the ability to interact, communicate and build relationships with customer personnel at any level
* Bi-Lingual (Spanish) preferred

#LI-CW1

Job Family Group Name:

Professional Services & Consulting

Scheduled Weekly Hours:

40

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