Senior I.T./Production Support Engineer Charles Schwab
Austin, TX

Job Description

Description:

Austin - TX, AUS1, 2309 Gracy Farms Lane, 78758

Rima Oliver

0507-48540

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client's goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of 'own your tomorrow' every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

The Advisor Services Production Support group is responsible for providing timely, knowledgeable, friendly enterprise-class support for a suite of products and services provided to Registered Investment Advisors (RIAs). The platforms we support are essential to the success of the investment advisor and offer features such as Trading, Move Money, Portfolio Rebalancing and much more.

What you'll do:

This individual will support and maintain various applications to ensure they meet Availability Metrics and Service Level Agreements.

You will be responsible for return to service activities, on-call rotation, build/enhance monitoring dashboards, and build/enhance alerts. You will investigate issues reported by the customers and providing solutions. The individual is also expected to contribute to Schwab's journey to mature our DevOps processes by establishing automated recovery processes, streamlining our monitoring processes. Provide 24x7 application support.

* Analyze and resolve application issues in production.
* Documenting Resolutions in Schwab's Knowledge Article System.
* Develop and enhance monitoring dashboards, and alerts process to increase availability of the application.
* Perform troubleshooting/debugging, issue triaging.
* Develop/Improve Production Readiness process to ensure the team is ready to support features deployed to production.
* Coordinate application maintenance activities, such has OS upgrade, Disaster Recovery exercise, etc.
* Working with Team Lead (Sr. Staff level) to design and implement process improvement in our Production Services and Operations.

What you have:

Required Skills:

* Broad knowledge of Web technologies: languages, frameworks, techniques, industry trends, etc.
* The ideal candidate will have 5+ years or more in depth of experience in Minimum 5 years IT Production support Experience in on-call rotation including the following:
* Experience with configuring System Monitoring Tools and processes
* Experience in troubleshooting/debugging application issues, and determine resolution with various areas, for example: IT Operations, Change Management, Availability, Network team, Server team, Product Management, etc.
* Solid understanding of application architecture: application layer, database layer, network layer
* Experience in developing junior team members
* Supporting a live web application
* Understanding of how applications are architected and experience in building application alerts and monitoring.

Preferred Skills:

* Application server services (IIS)
* Monitoring Tools: Splunk, AppDynamics, or Zenoss
* Web Services Technology: SOAP and REST
* Exposure to C#/.NET & JavaScript a plus
* Bachelor's degree in Computer Science or related discipline a plus
* The ability to manage multiple priorities in a dynamic, geographically dispersed environment
* Flexibility to support all contingencies and shifting priorities
* Accountability to work independently
* Good judgment and the ability to handle stressful situations

What you'll get:

* Comprehensive Compensation and Benefits package
* Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
* Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
* Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
* Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
* Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab.

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.) Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.

If you need an accommodation in the application process, please email accommodations@schwab.com or call HR Direct at 800-725-3535.

Job Specifications Relocation Offered?: No Work Schedule: Days Languages: English - spoken Current Licenses / Certifications: None Relevant Work Experience: IT-Change Management/Release Management-6+ yrs Position Located In: TX - Austin Education: BA/BS Job Type: Full Time

Category:Information Technology

Activation Date: Tuesday, May 7, 2019

Expiration Date: Saturday, August 31, 2019

Apply Here