As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
This is a senior functional analyst position supporting one or more of the following: PeopleSoft, Taleo, ServiceNow, Blue Prism and other HR systems. General responsibilities include production support, implementation and systems upgrades. Specific job responsibilities include support, systems and business analysis, documenting business processes and systems requirements, designing future business processes and systems requirements, systems configuration and systems testing.
Principal Duties and Responsibilities
Systems Analysis: Responsible for helping to facilitate the development of end-user requirements; documenting requirements and working with technical staff to implement these requirements. Participate in testing and validating system fixes and enhancements and assisting with user acceptance testing. System analysis work tends to be project-based, centered on one or more of the following areas:
Implementing new PeopleSoft, ServiceNow, or Taleo modules
Upgrading existing PeopleSoft, ServiceNow, or Taleo modules
Assisting with the configuration of existing or new Partners applications
Enhancing existing components of PeopleSoft, ServiceNow, Taleo (new queries, reports, etc.)
Developing and testing AI for HR functions
Implementing third-party products to work with Partners applications
Applying and testing fixes
Production Support: The successful candidate will work as a member of a team of functional and technical Systems Analysts working with and supporting operational units in the usage of multiple HR systems.
Special Projects: The manager or director will assign special projects. Projects could range from supporting the rollout of new modules or aspects of a system, implementing a suite of modules to a new entity within Partners, develop and lead training classes on new modules, procedural assignments or documentation assignments.
System Coding and Development: The successful candidate will have a working knowledge of visual basic language, C . Ideal candidate will have worked within Service Now as an administrator (or developer) The qualifications to support the above duties and responsibilities of this position are as follows:
1. BA or MA preferred and/or equivalent experience
2. Must possess excellent communication skills both orally and written to provide the appropriate level of production support, communicating issues and resolutions to all levels of staff and management, in person and email.
3. Must posses 6 years business analyst and/or human resources experience
4. Must have minimum 3 years HRIS systems analyst experience
5. Must be willing to contribute as a team player, sharing information willingly and accurately
6. Must be able to work independently with limited to no supervision
7. Must be able to take initiative in presenting and contributing to the resolution of complex issues
8. Must be able to see a project through from beginning to end; deliver complete and accurate documentation to support the project; communicate project milestones and scope changes as they arise
About Partners Healthcare
Partners HealthCare is a not-for-profit health care system that is committed to patient care, research, teaching, and service.