About
Job Description
Duties:
* Help create robust design documentation at the various stages of design, including but not limited to personas, wireframes, prototypes, scenarios, task flows, story boarding
* Create user requirement documentation including use cases, storyboards, flowcharts/process flows, and functional specs
* Recommend and prepare audience research approach
* Create research tools, such as surveys, questionnaires, and test scripts necessary to conduct research
* Conduct research activities, such as contextual inquiries and observations, one-to-one interviews, workshops, focus groups, diary/journal exercises, field studies, etc.
* Conduct heuristic evaluations and competitive audits of digital tools, including but not limited to business applications, websites, mobile applications, and identify areas for improvement in design
* Compile, analyze and document findings of the research and identify patterns and trends
* Make design and strategy recommendations as a result of research
* Present findings and recommendations to clients
* Self-manage own tasks and schedules
Requirements:
* Able to work on and/or own all facets of experience design across a wide range of projects.
* Facets include:
* Contributing to/developing approach materials
* Moderation/facilitation
* Analysis, findings, and recommendations
* Able to manage up/down/across a hierarchy (e.g., delegate to Associate Experience Architects effectively, communicate appropriately to Strategist and LEA)
* Ability to moderate an interface test and strategic sessions effectively
* Perceived as SME and primary presenter of 'their' work - internal and external
* Familiarity with a variety of qualitative and quantitative research tools: interviews, cognitive walkthroughs, surveys, contextual observation, etc.
* Working knowledge of prototyping tools, Axure preferred
* Ability to think conceptually as well as tactically and tangibly
* Strong written, verbal and visual communication skills
* The ability to multi-task and deliver under aggressive deadlines
* The ability to work in a collaborative environment.
* 5+ years relevant User Experience Design or Customer Experience Strategy experience preferably in a consulting environment.
* Ability to travel (estimated 20%)
Duties:
THIS IS A REMOTE POSITION WITH UP TO 20% TRAVEL.
* Help create robust design documentation at the various stages of design, including but not limited to personas, wireframes, prototypes, scenarios, task flows, story boarding
* Create user requirement documentation including use cases, storyboards, flowcharts/process flows, and functional specs
* Recommend and prepare audience research approach
* Create research tools, such as surveys, questionnaires, and test scripts necessary to conduct research
* Conduct research activities, such as contextual inquiries and observations, one-to-one interviews, workshops, focus groups, diary/journal exercises, field studies, etc.
* Conduct heuristic evaluations and competitive audits of digital tools, including but not limited to business applications, websites, mobile applications, and identify areas for improvement in design
* Compile, analyze and document findings of the research and identify patterns and trends
* Make design and strategy recommendations as a result of research
* Present findings and recommendations to clients
* Self-manage own tasks and schedules
* Strategy / UX Facets including:
* Contributing to/developing approach materials
* Moderation/facilitation
* Analysis, findings, and recommendations
Basic Requirements:
* 5+ years User Experience Design or Customer Experience Strategy
* 3+ years design on UX Projects
* 5+ years Full Development Life Cycle Project Experience.
Nice To Have:
* Able to manage up/down/across a hierarchy (e.g., delegate to Associate Experience Architects effectively, communicate appropriately to Strategist and LEA)
* Ability to moderate an interface test and strategic sessions effectively
* Perceived as SME and primary presenter of 'their' work - internal and external
* Familiarity with a variety of qualitative and quantitative research tools: interviews, cognitive walkthroughs, surveys, contextual observation, etc.
* Working knowledge of prototyping tools, Axure preferred
* Ability to think conceptually as well as tactically and tangibly
* Strong written, verbal and visual communication skills
* The ability to multi-task and deliver under aggressive deadlines
* The ability to work in a collaborative environment.
* Ability to travel (estimated 20%)
Duties:
* Help create robust design documentation at the various stages of design, including but not limited to personas, wireframes, prototypes, scenarios, task flows, story boarding
* Create user requirement documentation including use cases, storyboards, flowcharts/process flows, and functional specs
* Recommend and prepare audience research approach
* Create research tools, such as surveys, questionnaires, and test scripts necessary to conduct research
* Conduct research activities, such as contextual inquiries and observations, one-to-one interviews, workshops, focus groups, diary/journal exercises, field studies, etc.
* Conduct heuristic evaluations and competitive audits of digital tools, including but not limited to business applications, websites, mobile applications, and identify areas for improvement in design
* Compile, analyze and document findings of the research and identify patterns and trends
* Make design and strategy recommendations as a result of research
* Present findings and recommendations to clients
* Self-manage own tasks and schedules
Requirements:
* Able to work on and/or own all facets of experience design across a wide range of projects.
* Facets include:
* Contributing to/developing approach materials
* Moderation/facilitation
* Analysis, findings, and recommendations
* Able to manage up/down/across a hierarchy (e.g., delegate to Associate Experience Architects effectively, communicate appropriately to Strategist and LEA)
* Ability to moderate an interface test and strategic sessions effectively
* Perceived as SME and primary presenter of 'their' work - internal and external
* Familiarity with a variety of qualitative and quantitative research tools: interviews, cognitive walkthroughs, surveys, contextual observation, etc.
* Working knowledge of prototyping tools, Axure preferred
* Ability to think conceptually as well as tactically and tangibly
* Strong written, verbal and visual communication skills
* The ability to multi-task and deliver under aggressive deadlines
* The ability to work in a collaborative environment.
* 5+ years relevant User Experience Design or Customer Experience Strategy experience preferably in a consulting environment.
* Ability to travel (estimated 20%)