Job Directory Senior Director of Network Administration

Senior Director of Network Administration
Irving, TX

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Job Description

Primary responsibilities include day-to-day management and continued evolution of the Service Operation Network capabilities. The Sr. Director of Network Operations will work closely with solution design management, solution architects, technical management, service operations management, security and internal client/product stakeholders to deliver service-oriented capabilities to enable Epsilon to provide world class services to our customers.


* Provides strategic leadership oversight and day-to-day management for the Network Operations teams to deliver outcomes aligned with business needs, improve performance, reduce risk, cost and complexity.
* Effectively develop and manage relationships with internal and external stakeholders, clients and vendors.
* Deliver a high performance global network and related services.
* Continuously assess the state of the network to determine improvement opportunities and manage technical debt working in collaboration with other STS and business teams.
* Ensure meaningful network monitoring and metrics related to established SLAs, availability, security, capacity and performance are captured, validated and adhered to through reoccurring reporting.
* Own and continually enhance strategic and functional goals, service levels and demonstrate service ownership for areas of responsibility.
* Provide leadership and guidance on the selection, engineering and appropriate consumption of technologies and services that align to the enterprise roadmap.
* Recruits, mentors and builds an effective network organization using on shore and off shore resources in support of the Epsilon Enterprise.
* Sets strategic and tactical priorities that align with Epsilon business objectives.
* Evolve the service model from traditional waterfall to Agile/DevOps enabled.
* Enable and drive the automation of network services.
* Function as a Sr. leader in a matrixed technology organization.
* Function as a liaison for all STS teams to enable enterprise outcomes.
* Participate in the Incident and Problem Management processes including on call responsibilities.
* Demonstrates integrity without compromise, respect, commitment to excellence, collaboration, agility, and values diversity-- every day with every team member.
* May perform other duties as assigned.

Qualifications, Skills and Competencies:

* 12 to 15 years of network management experience leading high-performance teams.
* Experience in solution hosting and/or SAAS hosting environment preferred.
* 7 year's deep understanding of data networking, software driven networking, network monitoring and network security architectures/strategies.
* 5 year's deep understanding of cloud technologies including delivering IaaS, PaaS and SaaS.
* Broad technical knowledge of automation, virtualization, load balancing, and web application delivery.
* Broad experience with technology infrastructure design, provisioning, deployment and capacity management.
* Bachelor's degree or related field experience and 10 year's progressive experience.
* Proven ability delivering technology services and infrastructure projects.
* Strong organizational and team leadership skills.
* Ability to motivate teams to meet tight deadlines.
* Demonstrated ability to collaborate on enterprise-wide initiatives.
* The ability to work under a heavy workload in a time critical environment.
* Effective written and oral communication skills.
* Demonstrates integrity, respect, commitment to excellence, collaboration, agility, and values diversity every day with every team member.
* Ability to Travel within the US and internationally.

Conditions of Employment

All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.

Great People, Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. From tuition reimbursement to scholarship programs to employee stock purchase plans and 401(k)s, we offer associates a variety of benefits that work as hard for them as they work for us.

About Epsilon

Epsilon® is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon's digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs and through CJ Affiliate, one of the world's largest affiliate marketing networks. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest, that help drive business growth for brands. An Alliance Data* company, Epsilon employs over 8,000 associates in 70 offices worldwide. For more information, visit and follow us on Twitter @EpsilonMktg.

Alliance Data provides equal employment opportunities without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by law.

For San Francisco Bay Area:

Alliance Data will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance

Alliance Data is an Equal Opportunity Employer.

Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.

Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.

Alliance Data participates in E-Verify.

Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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