Job Directory Senior Digital Project Manager

Senior Digital Project Manager
Chicago, IL

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Job Description

Company Overview

Intrapreneurship is defined as creating from within, starting something from nothing. And it is at the heart of the people at Rightpoint. We are a values-led intrapreneurial organization. We're driven by innovation, rooted in technology and relentlessly curious. We love the creativity involved in taking a blank screen and blinking cursor and making it something amazing. With intrapreneurship in our DNA, we're able to move quickly to build unique, innovative customer experiences that evolve the way our clients do business.

Are you someone who wants to create change in the way business is done? Do you want to work with inspired and like-minded intrapreneurs? Us too! We take our work very seriously, but we have fun doing it. And we're searching for passionate, talented people to join the Rightpoint team.

Rightpoint is the largest independent customer experience agency with technology at our core, and 450 employees across 10 offices. We create seamless digital experiences driven by insight, strategy, technology and design -- and expanded mobile innovation and emerging technologies via Raizlabs. We serve more than 250 Fortune 1,000 companies with strategy, site design and development, content, CRM, commerce, BI and cloud infrastructure.

And the industry is taking notice:

* Crain's Chicago Fast Fifty of "Fastest Growing Companies," 2014 - 2017
* "Top 100 Workplaces in Chicago" by the Chicago Tribune, 2014-2017
* EY Entrepreneur of The Year® Award, Co-founders Ross Freedman & Brad Schneider: 2015 Midwest Dual Finalists
* One of the "Most Promising Companies in America" by Forbes in 2014

WATCH THIS to learn more about Rightpoint and our culture:

Job Description

The Senior Digital Project Manager will be responsible for the day-to-day management and delivery of projects to Rightpoint clients. Candidate must have experience managing custom SDLC projects and experience managing external projects in a consulting environment. Primary responsibilities include the following:

* Creating and executing project work plans
* Effectively manage changing client needs and requirements throughout the engagement
* Plan and identify resource needs throughout the project
* Actively works with the team to manage work assignments and deliverables
* Reviewing deliverables prepared by team before passing to client
* Effectively applying methodology and enforcing project standards as the project requires
* Prepares for engagement reviews and using appropriate quality assurance procedures
* Minimizes Rightpoint's exposure and risk on project

Project Accounting

* Tracks and reports team hours and expenses to clients on a weekly basis
* Manages project budget
* Ensures timely and accurate invoicing, and monitors receivables for project
* Analyzes project profitability, revenue, margins, bill rates and utilization
* Approves team members' time reports in a conscientious and timely manner

Financial Management

* Understands basic revenue models, and cost-to-completion projections and makes decisions accordingly
* Understands Rightpoint's pricing model and billing procedures
* Accurately forecasts revenue, profitability, margins, bill rates and utilization
* Assures project legal documents are completed and signed

Business Development

* Identifies "follow-on" sales opportunities as they relate to a specific project
* Assists proposal efforts including completing project scoping and SOW assessments
* Possesses a thorough understanding of Rightpoint's capabilities
* Effectively conveys Rightpoint's message in both written and verbal discussions


* Facilitates team and client meetings effectively
* Holds regular status meetings with project team
* Effectively communicates relevant project information to superiors
* Delivers engaging, informative, well-organized presentations
* Resolves and/or escalates issues in a timely fashion
* Understands how to communicate difficult/sensitive information tactfully

Technical Understanding

* Possesses general understanding in the areas of software development, CRM, user experience, creative design, and infrastructure architecture
* Maintains awareness of new and emerging technologies and the potential application on client engagements

Client Management

* Manages day-to-day client interaction and sets and manages client expectations
* Develops lasting relationships with client personnel that foster client loyalty
* Communicates effectively with clients to identify needs and evaluate alternative solutions
* Continually seeks opportunities to increase customer satisfaction and deepen relationships
* Builds a knowledge base of each client's business, organization and objectives

Team Development

* Helps inform team member career development opportunities
* Conducts effective performance evaluations and mentors those with less experience through formal channels
* Challenges fellow team members to progress toward their professional development goals

Required Education

Bachelor's Degree in Business/Computer Science (preferred) or related field

Minimum Requirements

* 8 or more years of client consulting experience
* 8 or more years of project management experience
* Excellent consulting skills and the ability to work effectively with clients and team members
* Excellent verbal and written communication skills between both the customer and all levels within the organization are required
* Knowledge of sound business practices and a proven track record of exceeding customer expectations and anticipating their needs are also required
* Must be motivated with a focus on team performance
* Willingness to travel

Preferred Requirements

* A MS in Computer Science, Information Systems or related experience
* Project Management Professional (PMP) certification

Benefits and Perks at Rightpoint

* PTO + Paid Holidays
* Casual Dress (when in the office; when at a client site, we need to mirror their dress code)
* Flexible Work Schedule
* Great Health Coverage
* Medical - 4 plans to choose from!
* Dental
* Vision
* Life/AD&D/Short-Term & Long-Term Disability
* Flexible Spending (Dependent & Healthcare)
* Transportation/Parking Pre-Tax Benefits
* 401k with Company Matching
* Weekly Peapod Snack/Drink delivery
* Regular Happy Hours and social events including: Game Nights, Basketball, 5K runs, Golf Outings, team sports, movie nights, etc.
* In Office Games: Ping Pong, Xbox, and Pool Table
* Philanthropy events: Days of service, Chili Cook off, No Shave November, Sponsor families every December, etc.
* Catered Lunches Every Other Friday
* Open Office Environment

This is a full time, salaried position. For more information, visit Rightpoint is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

Rightpoint is an E-Verify employer. E-Verify is an Internet-based system operated by the Department of Homeland Security, U.S. Citizenship and Immigration Services that allows Rightpoint to verify the employment eligibility of our employees. Based on the information provided by you on your Form I-9, Rightpoint will input that information into E-Verify which will confirm your information in DHS and Social Security Administration (SSA) databases. Your continued employment with Rightpoint is contingent upon an "Employment Authorized" result for you from the E-Verify system


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