Senior Customer Operations Specialist Motorola Solutions
Schaumburg, IL

Job Description

* Handle inquiries from prospects or customers who have an interest in implementing projects involving Motorola's products and solutions.


* Advise customers on their service contracts, repair invoices or questions on warranty.


* Work with the repair centre on resolving issues around repair time, quality issues or shipping.


* Act as focal point and liaise with customers, partners, engineers and support managers and own non technical requests and drive through to resolution.


* Obtain a level of understanding of the whole Motorola Solutions (MSI) product portfolio and solutions, plus learn about latest MSI product releases in order to be able to answer and support all type of inquiries.


* Qualify marketing related leads and allocate them to the sales teams based on the country and product division and consequently ensuring that appropriate follow up action will be taken.


* Act as customer facing ambassador for Motorola Solutions. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible.