Senior Content Project Manager Microsoft
Redmond, WA

Job Description

The charter of the Office Lifecycle Programming team is to make the Office 365 service live and connected to increase customer engagement and loyalty. One of our key audiences are Office Insiders - a group of fans, influencers and evangelists who are committed to partnering and shaping the future of Office with us.

As we engage with this unique audience, we aim to build a community of highly engaged customers who share and collaborate to influence the future of Office apps and services by providing actionable feedback while being our biggest influencers and evangelists across our entire customer base.

As a Senior Content PM, you'll help develop and execute on several experiential strategies to enrich and increase the engagement of this vibrant and underutilized group. Joining our existing team, your primary responsibility will be to deliver the strategy, plan and development of Insider engagement experiences in the Office suite of apps and on the Office Insider website. To be successful you will need to partner with product teams, data science, design, and marketing to deliver highly valued and connected experiences. Paramount to success will be a data-informed approach focusing on clear Outcomes and Key Results (OKRs) and partnering across multiple teams.

* Demonstrated success working in a highly-matrixed team with a growth mindset
* Experience developing UX and interactive destinations to engage customers; experience in content, project, business or product management of complex areas in a rapidly evolving industry.
* Experience in data analytics, usage data and dashboard construction
* Experience in customer loyalty and incentive programs
* Can drive results through others outside of your immediate work area or span of control to achieve positive outcomes.
* Experience in managing customer feedback that can move the business forward and improve customer experience.
* Passion and rich experience in managing insiders and community influencers through content engagement.
* Demonstrated excellence in cultivating and managing business relationships.
* Proven track record of growing engagement, understanding customer needs, tasks and goals, and translating these into creative plans.
* Excellent organizational and communication skills, and the ability to effectively represent your business across multiple partners and stakeholders and with executives.
* Experience working closely across groups and disciplines.
* Key advocate for Office Insider community.
* Bachelor's degree required

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

* Work collaboratively across Engineering, Marketing, Design, Content and Support teams to design and implement in-app and web experiences intended to increase Office Insider feedback across the Office suite and in all platforms (Windows, Mac, iOS, Android).
* Work with our web development team to develop an Insider incentive program that ties in-app feedback through to the Office Insider web portal.
* Create new web experiences for Insiders to facilitate feedback that helps influence product development across Office product teams, such as; quick polls to capture sentiment, quests to capture user scenarios and other qualitative feedback not captured through telemetry.
* Help build process change and optimize internal processes to better collaborate with various internal virtual teams to drive program innovation and transformation of the Office Insider community.
* Work alongside data science teams to understand which data streams, and data marts including but not limited to; MyAnalytics, OfficeAnalytics, COSMOS etc. which can be used to build personalization experiences for Insiders.
* Deepen engineering relationships to provide early, often, and deep technical connections to enable Insiders to develop expertise in their areas of focus.
* Drive the utilization of analytics and Insider usage data and dashboards to feed timely notifications to the Insider community in-app and on the web. These would include productivity and educational updates tied to incentives and rewards.
* Provide regular quality analysis and insight into the overall success of our engagement strategy in the Office app experiences to Office product teams and Office Growth team leadership.