Job Directory Microsoft Senior Content Developer
Microsoft

Senior Content Developer Microsoft
Redmond, WA

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About Microsoft

Job Description

In CSEO, our vision is to re-invent how we operate and radically improve the experience of our customers, partners and employees to accelerate growth for Microsoft. We believe that change starts from within, and so are leading the company's Digital Transformation journey.

Digital Transformation is fundamentally about using technology to radically advance performance of internal processes and innovation in customer experiences. With a clear focus on customers and their journey, organizations can align their externally facing experiences with the parts that customers do not see - the internal operations and technology infrastructure - because these elements often make or break the external facing experiences.

CSEO Studio is a vibrant community of talented and passionate people that are customer-obsessed with diverse expertise in Design, UX Research, Accessibility and Program Management. Yet, we share some core values around curiosity, humility, persistence, and creativity.

This UX Content Strategist position requires someone with a strong experience in Product and Marketing with exceptional writing skills. This person is well versed in the product development cycle, has a solid user centered and product design process, and has a diverse and extensive portfolio of work from large scale products to incubation products. This person is creative in their problem-solving solutions, can articulate a strong content point-of-view, and can inspire a team multi-disciplinary people. Most importantly this person will be a driver of change, open to new possibilities, impact oriented, and a great culture fit.

* 7+ years of relevant experience in planning, writing, editing and creating content strategy for products and/or services with a global reach
* Bachelor's/Master's degree in relevant field
* Experience in writing and revising interface copy and content that transforms complex processes into user-friendly, goal-oriented experiences
* Strong ability to solicit information from others to produce the copy your product needs
* 3+years of user experience and/or user interface writing
* Excellent written and verbal communication/presentation skills
* Experience developing content solutions for large enterprise web sites or applications, especially customer-facing and action-focused interfaces
* Demonstrated understanding and success in design projects with a deep understanding of interaction design, UI text principles and customer profile building,
* Ability to deeply understand a target audience's needs, tasks, and goals, and translate those needs into creative concepts and functional components.
* Proven track record of accountability and delivering compelling, customer-focused, high-quality content on time and with quality

A portfolio demonstrating breadth and creativity and proven experience in content writing, telling stories and UX writing. Please indicate your specific roles and contributions for each project submitted as part of the portfolio.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

* Create and drive the content strategy for CSEO products and services
* Help shape and evolve process, structure and systems to produce outcomes that can be explained in authentic, simple, human and unintimidating ways to solve real world problems.
* Define the language/conversation experience including but not limited to speech input and output for cutting edge AI systems
* Strong understanding of Business & Marketing
* Develop and communicate content strategy and direction across a portfolio of content to top stakeholders in the organization
* Incorporate customer feedback, behavior and analytics data into copy decisions
* Work collaboratively within agile product teams made up of product managers, engineers, user experience designers, content strategists, and researchers to iteratively deliver and test world-class product experiences
* Assure project copy meets standards of quality, measured in terms of usability, intuitiveness, persuasion, consistency, delightfulness, and business metrics
* Write documentation, UI text and continuously iterate
* Collaborate closely with UX research and design to ensure that content quality meets customer needs and is integrated within the product
* Conduct content evaluations and analyze customer data for content effectiveness and ensure direct impact to product

About Microsoft

Microsoft is a technology company that develops and supports software, services, and devices.

Headquarters
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10001 employees
Microsoft

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