Senior Cloud Infrastructure Engineer
Foster City, CA

Job Description

The Cloud Infrastructure Engineer will be responsible for administration and maintenance of the Qualys applications world-wide and will be working closely with Development/Engineering, DBA, Networking, Support teams and Worldwide Customers to provide 24x7 Support for Qualys production applications

DUTIES AND RESPONSIBILITIES:

* Build and manage software patches and upgrades for production environment
* Provide data and root cause analysis for each service impacting incident with all possible corrective actions for improvement.
* Work with multiple teams in analyzing each service outage, measure, maintain and present the service quality metrics to management.
* Responsible to maintain 24/7 service to customers and reduce MTTR in case of service interruption.
* If required work with customers to identify and resolve customer issues related to Qualys products and services.
* Participate in product design discussions and make appropriate recommendations.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

* 8+ years of experience in cloud infrastructure management including production support
* BS or Engineering in Computer science or electronics or related IT focused.
* Extensive knowledge of Unix/Linux systems including hardware, software and applications.
* Extensive Knowledge of VMware and other virtualization products.
* Extensive Knowledge in one or more public (AWS,GCP,Azure) cloud platforms
* Hands on experience with Puppet, cloud formation,Terraform
* Hands on experience with infrastructure automation tools like Fabric, Cobbler, Packer
* Expertise in different types of DNS, NTP configurations and troubleshooting.
* Experience with Storage will be an added advantage.
* Advanced level knowledge of network hardware and network protocols.
* Provide hands-on technical leadership in design and support of Unix servers
* Should have good knowledge of information security principles and practices, understanding of security protocols and standards.
* Working experience in SaaS is highly desirable.
* Perl and/or shell scripting considered a plus
* Applicant should have a valid passport.
* Must be able to work in a cross cultural environment.
* Must have exceptional verbal, written, interpersonal and presentation skills.
* Must be able to work on 24/7 on-call schedule.
* Must be able to work constructively in team environment.