We are the Global Technology Development team. We are a tight-knit, forward-thinking team of technologists that puts McDonald's solutions in the hands of customers and crew. Our technology powers 71 million orders in 120 countries across the globe every single day - serving 1% of the total global population. We are passionate leaders, who leverage technology to create a better and more innovative McDonald's.
The Global Technology Development Team is at the center of all of McDonald's key initiatives. We are technical and functional experts that are accountable to ensure that features are developed and delivered with high quality and meet market's needs and expectations.
This team is comprised of highly skilled business technical analysts who each are dedicated to one major capability.
* Evolve into the role of subject matter expert of McDonald's POS (NP6, NP#, Kiosk # and Digital) platform. * Provide technical L3 support for Technical Seed Stores * Facilitates "hands-on" solution installation, testing and lab setup including working with global teams to assist in testing and configuration efforts * Coordinate and/or execute plans to ensure that technical solutions meet the needs of the business. * Creates and/or reviews manuals, how-to procedures and related user documentation. Ensures documentation is targeted to the appropriate audience * Manage the Deployment Services lab and ensure its reservation system is well organized. * Work with other ITR teams to create solutions to evolve the current processes * Assist and be the subject matter expert on features and capabilities to our Development partners and other product teams to ensure alignment * Understand the value and integrated nature of the various Digital products necessary to deliver features and capabilities in the overall Digital Solution and channels * Lead demos and showcase new features to critical stakeholders * Validate that requirements are being met in technical designs * Create and maintain documentation pertaining to product features and work processes while adhering to established standards * Follow-up with internal clients about completed tasks to ensure client satisfaction. * Translate technical information into business-focused, contextual deliverables
McDonald's is an international chain of hamburger fast food restaurants.