At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers
This role will be a part of the Payments and Virtual Solutions Innovation (PVSI) and Digital Channel - Production Support Group (PSG).
Your previous Remedy experience will allow you to jump into the role and act as a point of contact to ensure all Digital Servers are accurately listed in Remedy. This will include updating of all information accurately depicting support information, maintaining the correct app to server relationship in addition to keeping database relationships to PSG applications current.
You will also be responsible for playing a "liaison" role with the PSG engineers and the Technical Project Managers as it relates to infrastructure projects and the addition of new hardware introduced to our environments. This includes facilitating calls, building relationships with our partner teams, and an overall knowledge of the current state of the projects in queue.
* 7+ years of business systems analysis experience, business systems design experience, or a combination of both
* Excellent verbal, written, and interpersonal communication skills * 3+ years of Boks or Keon experience * 2+ years of Remedy experience * 2+ years of SharePoint experience * Strong analytical skills and ability to build business cases
Other Desired Qualifications
* Good analytical skills with high attention to detail and accuracy * Strong time management skills and ability to meet deadlines * Knowledge of Wells Fargo Digital Channel methodologies * Familiarity with Wells Fargo Enterprise Access Management System
* Willingness to work on-site at stated location on the job opening
CA-SF-South Of Market Area: 45 Fremont Street - San Francisco, CA
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
About Wells Fargo
Wells Fargo is a banking and financial services holding company.