Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems, and/or software for engineering support.
Essential Job Functions
* Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment. * Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting. * Assists in instructing customers in the operation and maintenance of systems/equipment. * Acts as a liaison with customers on administrative and technical matters for assigned projects. * Performs analyses and prepares reports on system problem trends and issues. * Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling. * Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design. * Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs. * Performs testing of the final product and works with the client's engineers to assure that the product performs as planned. * Assists in the design of basic technical programs for projects or enhancements to existing programs.
Basic Qualifications
* High school diploma or G.E.D. * Two or more years of field support experience * Experience working with the company's hardware, software and equipment products * Experience working with customer technology and support requirements * Experience working with process and/or system design concepts * Experience working with appropriate programming languages, operating systems and software * Experience working with engineering principles and practices
Other Qualifications
* Interpersonal skills to work with customers and other unit personnel * Analytical and problem solving skills * Communication skills * Time management and organizational skills * Ability to resolve non-complex hardware and equipment problems * Willingness to travel
Work Environment
* Office environment * May require weekend work * May require shift work
Let your dream job find you.
Sign up to start matching with top companies. It’s fast and free.