Job Directory Senior Analyst - Siebel

Senior Analyst - Siebel
Bethesda, MD

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About

Job Description

Job Title Senior Analyst - Siebel

Relevant Experience

(in Yrs) 6

Technical/Functional Skills Siebel, CRM and Event Management, ITIL Process, Salesforce

Experience Required 6+

Roles & Responsibilities • Is part of on-call rotation

* Better hands on experience on Service Now and its process to meet SLA response and restoration.
* Monitoring applications
* Frequent status update to Client and Supervisor
* Co-ordinate with other teams to resolve the issue. Ex: Infrastructure issue
* Performs research, analysis and fix issues to meet current and future user requirements.
* Provides estimates of work effort for client projects
* Meeting the Service levels for resolution of reported application issues.
* Answers questions from the business as well as provide adhoc queries when requested
* Functions as a technical resource for other team members
* Part of Code Reviews team for newly build applications
* Documents and reports the activities to the customer.
* Creates, Maintains the Standard Operating procedures
* SOP Creation, Review & Retire of all application

Generic Managerial Skills Operations and Integration

Time Management

Production Support Experience

Communications (Listening, Persuasiveness, Oral, Written)

At least 2 years full systems life cycle experience including requirements gathering, functional and technical design, requirements specifications, detail design, program specifications, coding and unit/system testing.

Good technical knowledge

Operations and Integration

Strong Analytical Ability

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