Technical/Functional Skills Siebel, CRM and Event Management, ITIL Process, Salesforce
Experience Required 6+
Roles & Responsibilities • Is part of on-call rotation
* Better hands on experience on Service Now and its process to meet SLA response and restoration. * Monitoring applications * Frequent status update to Client and Supervisor * Co-ordinate with other teams to resolve the issue. Ex: Infrastructure issue * Performs research, analysis and fix issues to meet current and future user requirements. * Provides estimates of work effort for client projects * Meeting the Service levels for resolution of reported application issues. * Answers questions from the business as well as provide adhoc queries when requested * Functions as a technical resource for other team members * Part of Code Reviews team for newly build applications * Documents and reports the activities to the customer. * Creates, Maintains the Standard Operating procedures * SOP Creation, Review & Retire of all application
Generic Managerial Skills Operations and Integration
At least 2 years full systems life cycle experience including requirements gathering, functional and technical design, requirements specifications, detail design, program specifications, coding and unit/system testing.
Good technical knowledge
Operations and Integration
Strong Analytical Ability
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